Firefighter

• Managed incoming and outgoing reservations and communicated that data to the crew. • Was accountable for onsite reports and monitoring day use traffic.• Provided offsite rangers with updates and real time information on park facilities. • Answered phones 24 hours a day when on duty to provide rangers and campers with information. • Acted as first contact in safety or weather emergencies, provided campers with information during emergencies and contacted appropriate rangers. Filed detailed incident reports.• Used Activeworks and Reserveamerica software to create and manage reservations • Prepared detailed financial reports for deposits to the Federal Treasury.• Trained new employees in software and financial reports.

• Compiled information on procedures and published documents for ISO: 9001 certification.• Compared ISO: 9001 auditing firms and used decision matrices to recommend the best firm.• Compared file sharing software, recommended and implemented the best one.