Colin Webster Email & Phone Number

Mounds View, Minnesota

In this role, I engage with external vendor team and contractor prior serving as sole developer on Service Portal. One of my main duties is to support the ITSM team with additional ServiceNow customizations and configurations. Moreover, I refactor systems management PowerShell scripts into modules. I also execute code repositories and unit testing for systems management PowerShell modules. In addition to the above, I configure GitLab runner pipelines for automated testing and documentation.A few of key accomplishments are mentioned below:• Built IT Service Portal in ServiceNow to replace the legacy CMS portal. ◦ Reduced team members and worked independently to minimize defects.• Devised PowerApps solutions for driving digital transformation.• Developed automated solution for managing non-standard Java versions, that saved over $75K in licensing.

Columbia Heights, Minnesota

During my stint here, I maintained and upgraded the current reporting sites for IT Support Center. I also created and executed multiple new reporting solutions across the IT organization. Furthermore, I collaborated with the catalog admin team to diagnose JavaScript coding issues and deploy complex solutions. I was responsible for building the project tracking site for Business Analysts in IT Support Center. Lastly, I mentored the support center techs to uncover process improvement opportunities and provide recommendations.A few of my notable accomplishments are:• Conceptualized and executed several innovative reporting solutions across IT organization.• Designed modern global IT reporting site to compare regions, countries, and teams at global scale.• Transitioned existing reporting site from physical Ubuntu server to virtual Windows server.• Formulated multiple scripts to drive automation of reporting and collection of information from websites.• Increased number of reports in custom-built reporting solution from 9 to 54.

Columbia Heights, Minnesota

During my time here, I rendered continuous technical assistance to users for a multitude of hardware, software, and mobile device issues. I also documented details regarding issues and liaised with other business areas to resolve such issues.A few of my notable accomplishments are:• Recognized as only technician across organization that fulfilled all performance expectations for four months during period of high call volume.• Collaborated with supervisor to implement and execute various processes within help desk.• Generated numerous new reports to provide additional trending capabilities to leadership team.• Revamped internal user-facing support website for added functionality and improved reporting.Additional ExperienceHelp Desk Analyst for TravelersCounter Install Agent for Best Buy/Geek Squad

Education record

Education record