Key responsibilities • Global IT Infrastructure Manager for the Oil/Fluid analysis division of ALS Global covering 20 international locations across 6 continents with teams based in Brisbane, Cleveland Ohio, Belo Horizonte Brazil, and Vancouver Canada.• Lead Software Development, IT Infrastructure and Business support Teams globally• Manage the software development team, the software release schedule and change/risk management aspects of the software development lifecycle.• Manage the IT Infrastructure components that support the ALS Tribology business globally.Key achievements• Lead the legacy infrastructure and application replacement projects utilising Azure IaaS/PaaS including Production, UAT, Dev/Test environments, Azure Virtual Desktop, Azure SQL managed instances with Geo-Replicated DR, Azure Function Apps, Azure Logic Apps, Azure Data Factory integration, Azure Service Bus, Azure Storage Accounts for Blob/Table storage, AzureB2C.• Lead the planning, development and release of several new and innovative software product releases include enhanced data analytics, new Web API offerings for customer EAM/ERP integration and automation, new cross-platform reporting platforms and various others.• Lead the replacement of existing global CRM and ERP platforms and associated internal integrations.• Implemented many major updates and enhancements to our Mobile, Web and API platforms based on customer and internal feedback.• Lead and coordinate the IT components for major global tender submissions and IT Security audits.• Introduced many IT service management process and procedure changes to reduce incidents caused by poorly planned/unapproved changes and address known systemic problems.• Streamlined the software development process utilising the AGILE methodology to correctly prioritise and schedule work based on known team capacity and business need.• OPEX and CAPEX responsibility for global/regional IT budgets.

Key responsibilities • Business unit manager servicing key internal technology groups, market support teams and real-time Gas/Electricity control operations.• Design, Development and Management of the Network Operations Centre (NOC) providing 24x7 platform, application, network, and critical incident response/coordination.• Development and tuning of an internal problem management practice to reduce repeat incidents and identify and resolve systemic ICT issues.• Key ICT stakeholder to the IT Service Management team providing Incident, Problem, Change and Configuration Management services AEMO.• Head the ICT Change Advisory Board (CAB) and Technology Risk/Audit committee. Key achievements• Development and management of Network Operations Centre to provide specialist event management and critical incident response services.• Initiation of several monitoring improvement initiatives and projects across various.• Support/technology functions to improve front-line monitoring quality and capacity forecasting.• Implementation of a centralised event and capacity aggregation tool to blend disparate monitoring systems into a centralised view. This vastly improved line-of-sight to emerging technology issues, faster root cause analysis during major incidents and speed to restore service.

Key responsibilities • Account Delivery Manager for an exceptionally large, outsourced contract with a major electricity and gas wholesale/retail client based in Brisbane covering IT Service Management, IT infrastructure management and support and project estimation and delivery services.• Overall client and delivery team management across multiple local, remote, and international locations.Key achievements • Position was established to address several local client issues and uplift delivery performance due to a major expansion to operations in Queensland.• Successfully engaged with our client and internal BAU/Project teams to increase client satisfaction through a developed program of work. This has resulted an improved customer relationship and an uplift in services and new projects. • Coordinated all major outsourced IT projects and resource allocations that were aligned to the new APLNG project in the Surat Basin in south-eastern Queensland.

Key responsibilities • Business unit manager servicing Suncorp’s key internal technology groups, lines of business and 16000+ corporate customers.• Management of the National Operations Centre (NOC) providing 24x7 platform, application, secure file transfer and batch process monitoring. • Management of the IT Service Management team providing Incident, Problem, Change and Configuration Management services to the Suncorp Group. • Management of the Critical Incident Management team providing specialist 24x7 incident management services during major outages/changes.

Key responsibilities • Infrastructure manager for Mincom internal IT (Brisbane, Kuala Lumpur, Denver, Santiago).• Manager of the Windows Server Management and Virtualisation teams delivering outsourced managed services to global corporate customers.• Multiple direct reports comprising of Windows, Networks, Desktop, Application, Email/Collaboration, Database, Telephony and Data Centre engineers across various geographic locations.• Operational responsibility for all internal systems, networks, telephony and data centres.• Facilitate ongoing process and systems improvements and associated documentation.• Host for the global change advisory board (CAB) for internal systems, applications, telephony and data centres.

Key responsibilities • Global infrastructure manager for Mincom internal IT (Brisbane, Kuala Lumpur, Denver, Santiago).• Multiple direct reports comprising of Windows, Networks, Desktop, Application, Email/Collaboration, Database, Telephony and Data Centre engineers across various geographic locations.• Operational responsibility for all internal systems, networks, telephony and data centres.• Facilitate ongoing process and systems improvements and associated documentation.• Host for the global change advisory board (CAB) for internal systems, applications, telephony and data centres.

Key responsibilities• Technical account manager for a large global mining company involving many business critical systems.• Team leader for all allocated onsite resources in daily operations and support.• Management and coordination across various delivery skill groups based at mining and remote locations.• Ensure service level agreements for contacted services being delivered as required.• Accountable for all technical and project delivery issues.• Identify areas for continuous improvement and process improvement activities and coordinate resources to implement recommendations.• Primary point of contact for HP project teams during system and network consolidation activities during the move to a global delivery model.• Delivery of monthly and quarterly reporting on SLA compliance.• Contribute to contract renewal negotiations.

Key responsibilities • Consulting and design work in Microsoft based technology (System and application migrations/implementations, Active Directory, Exchange, MIIS, ISA, SMS).• Implementation leader for various types of infrastructure projects in large and complex customer sites involving many mission critical ICT systems. Team leader for all allocated resources during project implementations.• Assistance for business-as-usual delivery teams as required.• Assistance to the sale team for outsourced contract bids, tenders and up-sell work as required• Tools development and process automation (VBScript, Shell, ASP, PERL).• Primary contact in Brisbane for local consulting and project work.

Key responsibilities • Team leader for up to 30 resources in a shared delivery model for outsourced contracts.• Responsible for overall delivery of contracted services for a large multinational paper manufacturing company (3000 seats) and HP/Compaq internally.• Ensure delivery targets, projects and contracted SLA’s are meet• Liaison with the customer and internal delivery teams/leads and resources during normal delivery of tasks, problem resolution and escalations.• Monthly and quarterly reporting.

Key responsibilities • Lead server and application engineer for a large multinational paper manufacturing company for 1500 seats (Microsoft based technology – NT4, Exchange 5.5, SMS, SQL).• Ensure day-to-day operation of infrastructure and application servers as part of an outsource delivery contract.• Project, system documentation and process improvement work as required.