Enabling organisations to succeed with change and operational improvements. With a rare blend of both business transformation and senior operational leadership experience, I can quickly add value across a broad range of situations. My in-depth speciality is customer service and field-based operations.I am available for short-term advisory engagements, singular daily interventions and longer-term projects. Please call me on 07447487426 to discuss what may work for you. Please also get in touch if I can offer any telephone advice relating to your situation.My approach is to fully ensure that:• The case for change is fully understood and based on grounded knowledge • There is a clear understanding of how best to deliver the change and realise the benefit• The whole organisation is prepared and there is clear accountability for delivery• Benefits are fully understood, accepted by budget owners and built on an accurate baselineExperience:• Diagnosis and rectification of underperformance• Delivering complex business transformation programmes on time and to budget • Achieving significant business growth• Managing large service organisations• Acquisitions, including due diligence, purchase, service agreements and integration• Safety performance improvement and building enduring safety culturesEngagement includes; HomeServe plc, AA, Severn Trent Water, South Staffs Water, Cadent Gas, Hometree, plus additional business change and CX consultancies