With nearly 20 years of experience in customer success, professional services, and digital marketing, Colin Burns is a SaaS post-sales leader who drives customer satisfaction, retention, and growth.Colin Burns has led customer success, professional services, and customer support for the last 11 years at software companies Sprinklr, Sense, Brandwatch, and now itopia.Before joining itopia, Colin Burns was a global leader at Sprinklr, the world's most complete enterprise social technology company. He started as a director of customer success, managing a portfolio of strategic accounts and ensuring their adoption and value realization of Sprinklr's products. He then progressed to regional vice president and global senior director, expanding his scope and responsibilities to include overseeing the customer success teams across regions and segments, developing best practices and methodologies, and optimizing the customer success operations and systems.Colin Burns also has a strong background in digital and social media marketing, having worked for AT&T, Chipotle Mexican Grill, Match.com, and Red Bull in various roles. He was instrumental in launching and managing AT&T's social listening platform, which won the CIO 100 award in 2013. He also led the social media strategy and execution for Chipotle and Match.com, increasing their online presence and engagement. He holds an MBA from the University of Texas at Dallas and a BA in History from TCU.