Colin Lowry

Colin Lowry Email and Phone Number

Software Support Manager, Trainer, Product Manager
Colin Lowry's Location
New Market, Maryland, United States, United States
About Colin Lowry

I am a versatile problem solver, with expertise in the full life cycle of development of end-user software, including testing, implementation, and training. Utilizing my strong scientific background, I assisted large legal and government clients plan, test, configure and install new software to meet their end-user requirements. I have extensive experience in managing technical support teams, and coordinating customer requests into the design of new software features. I am a trainer, and taught legal end-users in software best practices, and designed and created training content for different skill-set user groups. I possess excellent data analysis skills, and can write and present technical summaries in a clear and concise manner.

Colin Lowry's Current Company Details

Software Support Manager, Trainer, Product Manager
Colin Lowry Work Experience Details
  • Litera
    Product Support Executive
    Litera Apr 2020 - Apr 2023
    Chicago, Illinois, United States
    Subject Matter Expert for Legal Software, Best Authority and Hypercase Weblinks. Worked to solve customer problems, and provided training and best practices for Litera's legal software. Worked with Development on new end user features, testing and bug fixes, and helped clients plan new software rollouts and implementations. Scheduled, created and ran the training program for Best Authority and Hypercase Weblinks software, used by all of the customers.
  • Levit &  James Inc.
    Technical Support Manager
    Levit & James Inc. Jun 1999 - Apr 2020
    Leesburg, Virginia, United States
    Managed the daily operations of the technical support team. Solved end user software problems for legal and government clients, and trained clients in the best practices of the software remotely and in person. Worked directly with software development on new features and user requests, and tested all bug fixes and new releases of software.

Colin Lowry Education Details

Frequently Asked Questions about Colin Lowry

What is Colin Lowry's role at the current company?

Colin Lowry's current role is Software Support Manager, Trainer, Product Manager.

What schools did Colin Lowry attend?

Colin Lowry attended The Ohio State University, Ohio University, Ohio University.

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