I am a versatile problem solver, with expertise in the full life cycle of development of end-user software, including testing, implementation, and training. Utilizing my strong scientific background, I assisted large legal and government clients plan, test, configure and install new software to meet their end-user requirements. I have extensive experience in managing technical support teams, and coordinating customer requests into the design of new software features. I am a trainer, and taught legal end-users in software best practices, and designed and created training content for different skill-set user groups. I possess excellent data analysis skills, and can write and present technical summaries in a clear and concise manner.