UNITED PARCEL SERVICE INC. (UPS), Brooklyn, NY 11/2017 – PresentAccount Executive, Business Development Division - July 2019 - PresentMaintain knowledge of UPS products and services to develop appropriate sales solutions. Identify, qualify and penetrate new business opportunities from existing and potential customers using territory management skills. Schedule customer appointments with key decision-makers to overcome barriers and identify growth opportunities. Educate customers on technology solutions to provide tracking, pricing and reporting capabilities. Collaborate with operations to establish standard operating procedures for meeting customer expectations. Apply sales strategies gained from sales training to identify areas where UPS solutions can be implemented. Identify account decliners and gainers to develop strategies for winning back business and promoting future growth. Use state of the art customer relations management software to develop strategic plans for customer growth and development. Participate in joint customer calls with peers and counterparts to promote UPS products and services.

Fitness Trainer, Strength & Conditioning and Running CoachCreated customized fitness plans to help client meet their personal training, strength/conditioning and running goals. Specialized in injury prevention, building lean muscle and weight loss. Entered and track client data in CRM. Strong contract negotiation skills to ensure customer satisfaction with proposed service. Provided excellent customer service to build positive client relationships and retention. Attended networking events and partner with various local businesses to increase company presence and client base. Worked closely with owner of boutique gym to develop/distribute special promotional materials and coordinate special events including: 1-2 day strength & conditional clinics, nutritional seminars, etc.

Contracted for a short-term assignment as a consumer advocate to protect interests and assets of homeowners and the company. Identified and resolved discrepancies and issues arising from the foreclosure process.

Recruited to strengthen account relationships for a premier provider of outsourced technology and IT services, primarily for the financial services and legal industries. Provided dedicated account support for 85 top-tier clients. Communicated with C-suite executives, technical staff, and traders to manage and service accounts. Generated an additional $500,000 in revenue by identifying and capitalizing on new business development opportunities.

Managed prime brokerage accounts for institutional clients, which included some of the largest hedge funds in the nation. Enhanced relationships and revenue through client meetings and presentations, diligent follow-up, product education, and exceptional account servicing. Communicated with senior executives and technical staff. Maintained 100% client retention through effective account management.