Colin Moir Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Interact with individuals who are in crisis in an empathetic, compassionate, calm, respectful, and professional manner during high volume phone calls, text messages, and email communications. De-escalate situations as.
• Maintain a working knowledge of local, state, and national services for community connections. Navigate an online system to identify and connect each person to programs and resources available to them, based on their.
• Utilize technology-related skills, organizational framework and structure, teamwork, and willingness to be flexible within a remote work environment
• Input information into work database and upload call summaries into the system in a timely and efficient manner

Pittsburgh, Pennsylvania, United States

• Engaged in cold calling members/donors of the organization to request financial support
• Learned important information of each campaign; communicated in a persuasive, clear, and knowledgeable manner
• Successfully utilized and revised scripts, improvising as needed to match the tone given by the member
• Called members (donors) of the organization to request financial support; calmly utilized conflict resolution and listening skills to build rapport and diffuse tension; recognized the importance of respect.
• Consistently and successfully met increasing call quotes for the duration of employment; reported all findings accurately back to the necessary departments