- Provide strategic leadership to distribution centre operational staff while also monitoring KPIs and noting deficiencies, completing annual budgeting and forecasting, and managing customer service reports. - Promote a safe work environment by ensuring compliance with health regulations, adhering to WHMIS standards, and maintaining current training for all staff, leading to a decline in incident reports. - Oversee 260 full-time and 250 part-time unionized employees while ensuring to follow the Collective Bargaining Agreement and provide mentorship for team development. Maintain a productive work environment by enforcing local labour relations regulations and fulfilling proper documentation.- Manage a fleet of over 80 vehicles and 40 trailers, ensuring the completion of preventative maintenance to allow for the efficient fulfillment of operational plans and inventory orders. - Develop, implement, and maintain operational plans, including integrating process improvement strategies to streamline processes and ensure high efficiency and productivity among staff members as well as operational excellence.

- Assisted the Director of Operations through hiring, training, and developing staff, managing a $45 million budget across the main site and 3 docks, and conducting inventory management within the department. - Completed cross-functional collaboration, establishing professional relationships with several other departments in the company, streamlining best practices and knowledge sharing. - Monitor the balance of inventory and finances daily, while simultaneously managing payroll reporting and the movement of products. - Successfully manage the department’s annual operations planning, ensuring that staff are properly scheduled, performance metrics are met, and direct reporting is completed.

- Collaborated with the Distribution Centre Manager to ensure smooth daily operations by conducting labour relation investigations, participating in the grievances process, and reviewing the day of supply inventory. - Assisted in annual and quarterly financial management, including budgeting, financial reporting, and analyzing costs to find areas of improvement. - Implemented process improvement strategies to obtain the BLSE certification of the Brampton site, resulting in the improvement of standard operating procedures and streamlined business processes.

- Managed a high volume of unionized staff while meeting budget requirements, maintaining a fleet of trucks and tractor trailers, and ensuring excellence in customer service. - Interviewed, hired, and developed staff, ensuring to provide mentorship and coaching while maintaining clear performance expectations and offering opportunities for professional development. - Efficiently resolved customer complaints by collaborating with customer support specialists to bring system-wide solutions to repetitive concerns effectively.