Design thinker helping organizations influence and affect their market positions by allowing desired customer experiences to lead strategic development for change across all channels. Support end-to-end experience design for financial services, automotive, healthcare and retail clients maturing their understanding and use of customer interactions as a foundation for fostering deeper relationships with new and existing customers.I have designed and lead programs in following: - digital transformation- call center operations- customer acquisition and retention- marketing technology and vendor selection- distributed marketing - digital productsIn my previous roles, I have developed and managed digital programs ranging from advertising/media campaigns to CRM installations and marketing automation programs. I have evolved my skillset over time to include:- digital media- digital advertising- digital marketing- customer experience design- service design- qualitative research - quantitative research- performance analytics- digital products and product management- marketing operations- adaptive methodologies - agile development