Training Curriculum Design and Maintenance- Design and maintain effective training program(s). - Collaborate with appropriate resources (QA Team, Leads, Program Owners, management etc.) to determine learning objectives.- Conduct continual evaluation and modification of training program(s) in order to maximize training effectiveness.- Create and maintain appropriate training documentation, materials, and assessments. - Follow plan for professional development and actively seeks out opportunities to increase expertise - Own and manage the updates to all documentation across programs (Job Aids, SOPs, Policies, Controls, etc.)Training and Facilitation Delivery- Manage and maintain a training schedule for learners.- Coordinate system accesses and training rooms prior to training sessions- Document all training sessions and track results of training assessments. - Conduct ongoing trainings as needed.- Leverage creativity and utilize a wide variety of methods to present education and training programs that motivate others- Provide strong coaching and mentoring to learners for specific behavior and skill development utilizing effective feedback and motivational support techniques.Training Effectiveness- Identify and monitor applicable metrics/data/trends to track learning effectiveness and recommend/drive changes to enhance learning outcomes.- Engage with learners post-training to obtain additional feedback on training effectiveness and measure understanding- Maintain and publish program and client reports as neededLeadership- Provide feedback to appropriate stakeholders throughout training - Be a role model. Demonstrate initiative, strong leadership, and effective communication and presentation skills- On the spot comprehensive decision making- Comply with approved corporate policies and procedures.- Support a positive team environment- Build strategic partnerships

Training Curriculum Design and Maintenance- Design and maintain effective training program(s). - Collaborate with appropriate resources (QA Team, Leads, Program Owners, management etc.) to determine learning objectives.- Conduct continual evaluation and modification of training program(s) in order to maximize training effectiveness.- Create and maintain appropriate training documentation, materials, and assessments. - Follow plan for professional development and actively seeks out opportunities to increase expertise - Own and manage the updates to all documentation across programs (Job Aids, SOPs, Policies, Controls, etc.)Training and Facilitation Delivery- Manage and maintain a training schedule for learners.- Coordinate system accesses and training rooms prior to training sessions- Document all training sessions and track results of training assessments. - Conduct ongoing trainings as needed.- Leverage creativity and utilize a wide variety of methods to present education and training programs that motivate others- Provide strong coaching and mentoring to learners for specific behavior and skill development utilizing effective feedback and motivational support techniques.Training Effectiveness- Identify and monitor applicable metrics/data/trends to track learning effectiveness and recommend/drive changes to enhance learning outcomes.- Engage with learners post-training to obtain additional feedback on training effectiveness and measure understanding- Maintain and publish program and client reports as neededLeadership- Provide feedback to appropriate stakeholders throughout training - Be a role model. Demonstrate initiative, strong leadership, and effective communication and presentation skills- On the spot comprehensive decision making- Comply with approved corporate policies and procedures.- Support a positive team environment- Build strategic partnerships

I am committed to bringing clear and concise content to your platform! I take the time to understand your brand, your voice, and your goals before crafting your perfect message. From long-form instructive text to short website write-ups, no request is too big or too small. I believe that crafting content, no matter the word count or subject matter, is a creative process. It blends researching and consolidating relevant information with the imaginative art of writing. It is easier said than done. Even if you can do it, writing and editing can be exhausting when there are one million other things you could (or should) be doing. Let me take care of this part for you!

Administer a complex and non-routine portfolio of accounts;Independently handle ongoing transactions and resolve customer issues and problems;Interface with operational areas, internal departments, and outside vendors;Recognize customer needs and deliver service to exceed their expectations;Respond to client inquiries in a timely manner with accurate information;Provide daily account management administration of a basic portfolio;Coordinate agency pooling/certification;Data loads and QC of data loaded to ensure accuracy;Report and QC of reports prior to sending to clients;Exception clearing (data and document) and QC of system updates;Research requests from clients;Coordinate trailing documents/package tracking requests from clients, simple to complex purchases, fundings, and/or process copy requests;Process bailees for release (include with released loans);Store and locate bailees/transmittals;NOS list maintenance and communication with clients;Issue Trust Receipt on non-agency certifications;Coordinate sales and transfers;Assist with terminations, tickler reports, client visits, Records Management initiatives, and other projects;

Managing all hiring of front desk staff and stylists for two salon locations.Onboarding all new employees, organizing paperwork, and maintaining personnel files.Mediating disputes between employees, as well as between employees and clients.Completing payroll for each employee at both salon locations.Recruiting and outreach for bringing in new talent.

In my 5 months at Miller's Ale House in Watertown, MA, I learned about serving quickly and effectively. I adhered to all company rules and standards, supported fellow team members, and created an excellent guest experience from start to finish. I was a punctual and reliable employee, which led to my quick promotions to Shift Leader (where I was the lead server for closing night shifts, delegating tasks to fellow servers and running the floor) and Coach (where I trained 5 new employees through a series of follows, training books, and modules).

Personal essay writing. As a word-lover, justice-seeker, and lGbtq-munity member, I write to advocate for marginalized populations and evoke intentional emotional responses from readers.

I was directly involved in all public relations, development, and marketing (print and web) for Wediko Children’s Services. I handled the creation, editing, and distribution of content, which is featured on our newly designed website and blog, as well as in our email marketing, newsletters, print marketing, ads, and across our various social media platforms. Within fundraising, I managed our annual stair climb fundraiser, Boston and New York City Marathon charity running teams, and created and managed additional giving campaigns. A resource to staff in Boston, New York City, and New Hampshire, I communicate across locations to put forward Wediko’s comprehensive external presence.

I managed a clinical team of early professional staff at a therapeutic summer camp, working with 15 year old girls with complex trauma histories, severe behavioral struggles, and other mental health difficulties.I took point in mild to extreme crisis situations, led group therapy sessions, oversaw practice in conflict resolution, and organized focused campaigns on various themes, including; self esteem, peer pressure, problem solving, age appropriate relationships and individual coping strategies.

I planned and executed logistics and programming for a therapeutic summer camp. Working with students ages 7-19 with social, emotional, and behavioral challenges, I managed a workplace preparation program and a competition-based teambuilding curriculum. I supervised eight activity instructors, providing feedback and guiding their curriculum. I collaborated on a team of other program coordinators, taking the role as team organizer which eventually earned me the nickname “Lists.”

Personal essay writing. Representing issues relevant to the campus environment, I wrote to advocate for marginalized populations and increase public knowledge on important social issues through humor and impact.

Coordinated a mini-conference of concurrent sessions connecting to themes of Dr. King's teachings.Empowered a diverse range of students and student organizations to apply and present concurrent sessions, providing depth and variety in session options.Conducted post-event surveying and incorporated results into the following year’s structure to create a more successful and educational experience.

Prepared application materials for all major student leadership positions on campus.Managed a consensus-based council to interview and come to consensus regarding selecting student leaders.Collaborated with students, advisors, and departments to orchestrate the selection process from start to finish.

Served as the student voice on an administration and staff committee working to increase campus inclusivity.Presented to administration, staff, and student groups regarding on-campus LGBTQ activism.Advised on political correctness regarding race, class, sexual orientation, etc.

Conducted psychological research, including determining methodology and facilitating experimentation.Assessed data, determining discussion for each data set, and implementing structural changes in response to findings.

As a forensics competitor, I competed in all three genres of collegiate speech; public address, interpretation, and limited preparation. This competitive experience culminated in ranking Top 12 in the nation in Impromptu Speaking, a category of limited preparation speech where the speaker has seven minutes to read a quotation, write a analyzing speech, and deliver it - all in front of their judge. I also served as a peer coach and editor, helping other competitors bring their written work and performances to nationally competitive levels.

Planned large events (speakers, week-long campaigns, etc.), both alone and in partnership with community nonprofit organizations.Lead weekly student meetings to discuss LGBTQ issues and provide long-term action steps for campus improvement and community engagement.Collaborated with administrators and other student leaders, changing the culture surrounding LGBTQ equality on campus.

Managed a team of over 70 undergraduate student workers.Scheduled, coordinated, and supervised trainings and evaluations for student workers.Organized individual office projects and oversaw progress to maximize efficiency and completion.Expanded this still-new position, creating a manual to document intern responsibilities.

Elected on a team of four students by a strong majority of the student census.Managed a staff of 40 undergraduate student officials.Implemented policies directly reflective of the concerns of the student body, imrpoving academic and student life.Participated in internal faculty meetings to effectively serve as a liaison between students and administration.

Gained over 800 hours of clinical training with children struggling with social, emotional, and behavioral challenges.Managed group mood, status, and temperament to facilitate group harmony and learning.Collaborated with a team of counselors, clinicians, and administrators to provide the best clinical care for a group of 6-7 year old boys.

Gained over 800 hours of clinical training with children ages 6-19 struggling with social, emotional, and behavioral challenges.Created and implemented innovative music programming for large groups of children.Empowered older children with service-learning educational experiences.