MARCH 2018 - DECEMBER 2021Helped support agents with using, maintaining and repairing FedEx Ship Manager, a 1st party front end software used for shipping; handled escalations, on the job training, and one on one agent coaching.Assisted customers directly with both every day use of FedEx Ship Manager software, implementing integrations with both customer software and hardware, and resolving any technical issues that mightarise.DECEMBER 2021 - AUGUST 2024Assisted… Show more MARCH 2018 - DECEMBER 2021Helped support agents with using, maintaining and repairing FedEx Ship Manager, a 1st party front end software used for shipping; handled escalations, on the job training, and one on one agent coaching.Assisted customers directly with both every day use of FedEx Ship Manager software, implementing integrations with both customer software and hardware, and resolving any technical issues that mightarise.DECEMBER 2021 - AUGUST 2024Assisted customers with back end support for FedEx Web Services (Soap API), FedEx REST API and FedEx Ship Manager Server, a 1st party back end software designed to support bulk shipping and simultaneously integrating with multiple instances of customer front end software.Assistance included walking customers through implementation steps, resolving breaks in customer implemented code, making sure systems were communicating with FedEx's back end, and resolving software issues involving the 1st party FedEx Ship Manager Server.Utilized XML, JSON and SQL. Show less

Provided help desk service for FedEx customers in use of the FedEx online automated shipping and receiving services. Instructed customers and assisted with completing their shipping and receiving process.

Office administration and budget management for the chapel on Naval Base Guam. Duties included finding equipment and materials the chapel needed, and getting approval to purchase those items on the chapel’s government credit card as well as keeping an itemized list updated for the purposes of keeping purchases in line with the budget the chapel was provided.

Setting up and maintaining stage sets, props and equipment. Adjusting and tailoring lighting and sound for specific shows and stages. Had to be able to interact with equipment quickly and discreetly. Playing double bass, bass guitar and performing vocals in a variety of situations. Networking and social media in order to secure venues and advertise shows.