Colin Smith Email & Phone Number

Seattle, Wa, Us

Washington, United States

- Optimizing our company (standardization, simplification, & unification)- Developing and documenting SOP- Collaborating across Leadership Team in all departments- Integrating technology- Focusing on profitability and efficiency- Serving on the FBC Network's Franchise Tech Council+ "Worked alongside our new FBC Reservation System product team, was recognized as the top tech contributor in design and development, and advised on most member and staff experiences that we see in the Reservation System today while keeping an eye on the future and building a strong and easily scalable foundation. Colin Smith, thanks for taking the time and effort to work on the franchise tech council for FY’22. We appreciate your support and look forward to seeing you participate in the new year!”

Washington, United States

- Oversee management of 10 club locations and 139+ club boats across WA- Create and manage tools for staff and member experience and knowledge- Create and manage efficient operating procedures and automized tracking systems- Enhance and troubleshoot worldwide Freedom Boat Club tools alongside corporate- Ensure that our franchise operates within the structures of corporate and our insurance- Assist other departments (payroll, IT, HR, member communications, etc)

Greater Seattle Area

- Manage recruiting, training, scheduling, and leading of Dockmaster staff- Train new staff on boat handling and boating regulations- Respond to incidents and follow incident reporting and resolution process- Perform administrative work and resolve member inquiries and complaints- Foster passion for boating among team and club members- Perform maintenance and repairs on club boats- Acquire local water knowledge and navigation of Puget Sound and nearby waters

Greater Seattle Area

- Oversee, supervise, and perform maintenance and services for 28 club boats- Acquire new club boats and outfit them- Forecast seasonal boat usage for predicting maintenance and servicing needs

Seattle

- Provide memorable customer service to club members, guests, and prospects- Ensure safety of club members by preparing boats and completing check-out processes- Detail, clean, fuel, and professionally pilot club boats

Seattle, Washington

- Provided excellent service by quickly and accurately filling food and drink orders- Created and maintained strong work systems that enabled efficient work flow- Utilized strong communication skills to deescalate issues and create positiveoutcomes

Greater Seattle Area

- Processed and delivered orders quickly; requiring a strong sense of direction and impeccable time management- Managed large food orders for businesses and customers around Seattle

Arlington, Texas

- Interpreted construction plans and specifications for commercial masonry- Ensured costs of construction projects were accurate and timely- Calculated final proposals for bids totaling between 30K and 1M

Arlington, Texas

- Refereed basketball games- Worked to maintain a positive environment with players and viewers