Colin Sargent Email and Phone Number
Colin Sargent work email
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Colin Sargent personal email
Capability Consultant with extensive Global financial services experience. Adept at managing large, globally diverse stakeholder groups. Successful delivery of various national and multinational learning projects aligned to global strategy. A passion for business improvement and transformation, demonstrated as subject matter expert on several successful projects.Key Strengths Include: • Excellent partnering skills, navigating conflicting priorities to deliver effective solutions • Experienced stakeholder manager at all levels of seniority • Thrives under pressure with a flexible approach ensuring results are delivered • Ability to communicate across geographically diverse stakeholders • Creating synergy across diverse portfolios to minimise duplication • Capability development of individuals and business units to achieve company goals
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Senior Manager Leadership & LearningQbe Insurance Jun 2022 - PresentSydney, New South Wales, Au
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Learning & Career Development ManagerQbe Insurance Jan 2021 - Aug 2022Sydney, New South Wales, Au
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Group Learning ConsultantQbe Insurance Apr 2017 - Jan 2021Sydney, New South Wales, AuWorking within the Group Culture and Talent team to support business functions in delivering against local and group strategy across 15,000 employees, 6 divisions in 36 countries. Working closely with diverse stakeholder groups to identify business needs and collaboratively develop solutions to address these.
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Senior Learning & Development PartnerQbe Insurance 2016 - Jan 2021Sydney, New South Wales, AuPartnering with key business executives to understand global, local and business unit strategy and the people capability requirements to support these. Working with Learning & Development to promote and manage key global and local initiatives.
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Learning And Development ConsultantZurich Financial Services Australia Nov 2012 - Dec 2015North Sydney, New South Wales, AuResponsible for the capability management and upskilling of all 800 members of staff across Australia and New Zealand. Undertake all aspects of the learning and development cycle from training needs analysis through to evaluation, including design and delivery of classroom and elearning solutions.KEY ACHIEVEMENTS:• Positively impacted high indemnity spend for the claims business through the development of a comprehensive, three part negotiation program including generic and specifically targeted workshops as well as a business as usual process for continued implementation. Savings of $500,000 - $1 million were reported within one month of delivery.• Acted as a subject matter expert (SME) on project ‘optimum’, focussing on process improvement and efficiency gains with the customer in mind. The project led to an improvement in staff efficiency of 25%.• Capability assessments highlighted a gap in senior property handlers knowledge globally. As the identified learning and development expert, worked with global SMEs to design and deliver a complex 2 day technical workshop resulting in positive capability impacts for staff across Asia, South America, North America and Europe.• Identified the need to deliver a consistent technical general induction program across all staff. Designed, delivered and evaluated a comprehensive blended learning program consisting of elearning, self paced workbooks and coaching, 50 new starters successfully completed this in 2015.• Highlighted the need for a better understanding of local capability when planning for business improvement and training, created a comprehensive ‘technical needs assessment’ consisting 300 unique questions, the results giving unprecedented visibility of process and knowledge gaps.• Acted as a subject matter expert for the Australian & New Zealand Institute of Insurance & Finance, advising on industry standards for the creation of their new qualification framework -
Claims Team Manager (Secondment)Zurich Financial Services Australia Apr 2014 - May 2014North Sydney, New South Wales, AuAs part of identified individual development sought the opportunity to gain some management experience. Led a team of 14, including rehabilitation experts and admin support staff for the compulsory third party claims function.KEY ACHIEVEMENTS• Designed and implemented a new work flow process for the wider department leading to a reduction in wait time for admin service from 8 weeks to 10 days providing exceptional customer service and reducing costs.• Recognised inefficiencies in the processing of the departments incoming work which led to a redesign of the process saving staff members 2 hours per day.
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Technical Learning & Development ConsultantZurich Insurance Company Ltd. Jan 2011 - Nov 2012Zurich, Zurich, ChTechnical learning and development consultant responsible for the capability of 1800 staff members across the United Kingdom. Working closely with business leaders to ensure projects are delivered in a timely manner consistent with business goals and strategy. KEY ACHIEVEMENTS• Played a key role in the development of a comprehensive training program ‘licence to handle’, accredited by the Chartered Institute of Insurers. The training programme won the ‘Claims Initiative of the Year’ award at the 2012 British Insurance Awards. As a result of the accreditation there was an increase in professionally qualified staff from 10% - 65% of the claims workforce.• Sat on the Guilford Insurance Council, representing Zurich. As a result the company’s involvement in local Insurance initiatives dramatically increased, with representation from the board of directors at local industry events eventually contributing, on the back of ‘licence to handle’ to Zurich being the first UK Insurer to achieve chartered status in 2012. -
Claims Consultant TechnicalZurich Insurance Aug 2008 - Dec 2010Schaumburg, Il, UsHandling complex property claims within the property investors unit, including all litigated claims. Acted as second in command and was pivotal in the establishing of the property team in July 2008. Additional responsibilities included monthly audits and client/broker relationships.KEY ACHIEVEMENTS• Successfully developed a team of 14 with no prior insurance background into a high performing team.• As champion for the chartered insurance institute, implemented study groups and pro-actively encouraged professional qualification leading to an increase in qualified staff in the department from 3 to 25 individuals or 50% of the workforce. -
Claims Assistant ServiceZurich Insurance Sep 2007 - Aug 2008Schaumburg, Il, UsResponsible for employers, public and product liability claims, handled from notification through to negotiated settlement.KEY ACHIEVEMENTS• Developed an automated process for the registration of new claims, removing the possibility of omission of information and leading to 100% quality control scores on the new claims process.
Colin Sargent Skills
Colin Sargent Education Details
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Cert Iv Training & Assessment -
AnziifAnziif (Snr Assoc) Cip
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Chartered Insurance Institute
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Aberystwyth UniversityBusiness Management With Politics
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Solihull Sixth Form College
Frequently Asked Questions about Colin Sargent
What company does Colin Sargent work for?
Colin Sargent works for Qbe Insurance
What is Colin Sargent's role at the current company?
Colin Sargent's current role is Senior Manager Leadership & Learning at QBE Insurance.
What is Colin Sargent's email address?
Colin Sargent's email address is co****@****ail.com
What schools did Colin Sargent attend?
Colin Sargent attended Cert Iv Training & Assessment, Anziif, Chartered Insurance Institute, Aberystwyth University, Solihull Sixth Form College.
What skills is Colin Sargent known for?
Colin Sargent has skills like General Insurance, Insurance, Claim, Liability, Commercial Insurance, Stakeholder Management, Property And Casualty Insurance, Reinsurance, Learning And Development Solutions, Risk Management, Property Claims, Business Process Improvement.
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