Colin Shaw Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England Metropolitan Area

• As Head of Region, I hold ultimate accountability for NCS delivery across London. Key responsibilities and tasks involve:
• Manage performance of several Government contracts, ranging in value and scope (from £000s to £Ms per year).
• Contribute to the business case for NCST to secure funding through comprehensive spending review (with DCMS), as well as delivering and evaluating other bid/tender processes.
• Manage subcontracted partners responsible for taking young people on the programme involving contract issuance, and supervising business aspects including safety, sales, quality, and compliance.
• Provide key input into the divisional plan with the senior leadership team, shaping the strategic vision, and spearheading projects that impact the business direction.
• Lead regional and national planning for achieving short, medium, and long-term objectives while going through several transformational change processes.

London, Greater London, United Kingdom

• Achieved record targets by signing up 50,000 young people per year to the programme within designated regions, achieving net promoter score (NPS) results over 60% and exceeding targets despite large elements of the.
• Elevated quality standards by creating new operational processes and enhanced management insight reporting.
• Solidified relationships with key stakeholders, from recruiters on the ground to senior leadership teams within media partners, MPs, charity partners, and over 30 network providers.
• Led two transformational change periods involving consultation and TUPE.
• Optimised data accuracy and reporting visibility by developing new information/system reporting suites.
• Qualified in Foundation contract management professional standard.

London, United Kingdom

• Managed three flagship Collection clubs, including Mayfair, the International flagship club in Chiswick and a new club in Paddington.
• Obtained record EBITDA/profit results of 20% above target with 10% improvement in member opinion and staff satisfaction surveys and growth of 20% in customer service scores in Mayfair.
• Grew profits by 30% year on year to rank the club in the top three positions in the country with a £4M profit.
• Played a key role for the club in securing no.1 ranking for delivering 250% sales above budget with member satisfaction/NPS at 90% through strong staff recruitment, process implementation, and performance management.
• Devised and executed the regional People Strategy to embed a talent pipeline, redefine training needs, implement quarterly recognition awards, and mentor ‘future leaders’ within the business.
• Ranked no.1 in the country for brand standards and bi-annual member opinion survey

London, England

• The focus on people development, exceptional customer service and a passion for innovation and change were key factors in taking on this position. A large scale restructure also took place during this time, with FTE.
• Managed 3 stores (Wood Green, Kensington and Uxbridge), with annual turnovers between £12-40M.
• Utilised passion and knowledge in NLP and Transactional Analysis, to develop and manage individual/teams.

London, Greater London, United Kingdom

• Initially appointed Senior Store Manager in Manchester and helping to move the store from 12th to 1st in the country, a new position managing the flagship store in Stratford was undertaken, before taking on the Acting.
• Driving the commercial performance of 20 stores, and coordinating the successful launch of new products and services. Profits targets exceeded across the region and customer service scores improving from 30% to 70%.

• Accepted role on the graduate management scheme. First appointment was as a Department Manager (Sheffield), which had a turnover of £35M/annum and 8 managers directly reporting to me.
• Progressed in 2010/11 to become Branch Manager of Buxton (16k sq ft), which involved overseeing a branch with 150 members of staff, a turnover of £15M/annum, and with a group of 10 managers directly reporting to me..

Bachelor Of Business Administration (Bba)

Education record