Colin Shay Email & Phone Number

District Heights, Maryland

Lead regulatory compliance programs and assist in the operations and P/L aspects for a Minority Business Enterprise performing infrastructure construction and maintenance work on natural gas infrastructure.

Arlington, Virginia

• Lead Accenture’s crisis and emergency management line of business by developing market strategies, capturing new business opportunities, identifying market trends, and developing teams of professionals.
• Drive corporate planning, investment management, and regulatory strategies for C-suite executives and Boards of Directors by managing teams of professionals to quickly evaluate complex, strategic issues.
• Invited speaker at many industry events on compliance, customer experience, and growth strategies.

Chevy Chase, Maryland

• Improved the accuracy and confidence in the investment planning cycle for a large electric utility, with operations in nine states, by developing an enterprise-wide transparent, repeatable, and consistent process to.
• Establish all-hazards emergency response capabilities and strategies based on incident command structure for electric and gas utilities across North America.
• Assess natural gas utility clients’ alignment with the recommendations in API RP 1173.

• Analyzed the 49 CFR 192 violations for the Board of Directors of one of the largest natural gas utilities in the country. The project provided root cause analysis and process improvement recommendations.
• Evaluated customers’ experience during a major outage for a large, east coast utility. Created action items for improvement based on customer segments and messaging and channel strategies. Also developed a.
• Developed customer communications plans, messages, and channel strategies for several clients to improve performance and reduce regulatory scrutiny and potential fines.

Springfield, Virginia

Directed all facets of new business to transform WGL into one of the country’s fastest growing companies in its segment and an industry leader. By building and leading a team of professionals, setting strategic direction, executing sales and marketing activities, and establishing regulatory policy, new customers increased by 50% in 5 years, market share.

Springfield, Virginia

Led the development of Company strategy and process improvements by integrating analytics with primary research and customer surveys. Developed and implemented long-range planning into Company strategic direction. Actively worked across all Company functions to establish proper planning and metrics and to incorporate into operations and customer service.

Springfield, Virginia

Led a team of professionals to use data mining analytics to drive the Company’s expansion into additional markets and expanded product and service offerings. Successfully introduced the concepts of modeling demographics to perform target marketing and direct mail campaigns.

Master'S Degree, Economics

Master of Arts in Economics, which included writing and defending a thesis on the economics of energy efficiency.

Bachelor'S Degree, Mineral Economics

Activities and Societies: GEMS (Guide to Earth and Mineral Sciences)Bachelor of Sciences in Mineral Economics, which is an.