Colin Shields

Colin Shields Email and Phone Number

Underwriter @ ScotLend Group
Glasgow, GB
Colin Shields's Location
Glasgow, Scotland, United Kingdom, United Kingdom
Colin Shields's Contact Details

Colin Shields personal email

n/a
About Colin Shields

Versatile Operations Specialist with a proven track record, adept in automating processes using IBM Robotic Processing Automation and enhancing team efficiency through data analysis. Excelled in cross-functional collaboration and training creation, showcasing problem-solving abilities and a knack for fostering learning environments. Expertise in Articulate360 and Atlassian products, with a commitment to continuous improvement and customer satisfaction. Passport holding dual citizen of the United States and United Kingdom.

Colin Shields's Current Company Details
ScotLend Group

Scotlend Group

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Underwriter
Glasgow, GB
Website:
scotlendgroup.co.uk
Employees:
6
Colin Shields Work Experience Details
  • Scotlend Group
    Underwriter
    Scotlend Group
    Glasgow, Gb
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  • Mitratech
    Compliance Operations Specialist
    Mitratech Oct 2023 - Present
    Builds, maintains, and has ownership of scripts for automating the Compliance Team's processes using IBM Robotic Processing Automation.Utilizes data analysis techniques to identify areas for efficiency improvements within the team.Resolves technical customer account issues in a timely manner, ensuring customer satisfaction.Created virtual learning courses using Articulate360 for new hires and current team members on various operational processes.Trains new staff on proper operating procedures and provides ongoing support as needed.Collaborates with leadership and other teams to determine the feasibility of using IBM RPA to assist in new processes to increase productivity.Acts as a liaison between the Compliance, Product, and Development teams, reporting system issues and monitoring customer impact.Leads a task force to tackle locked accounts, managing the meetings and agenda, gathering feedback from the team to put new processes into action.Maintains up-to-date knowledge of industry trends, technologies, best practices, regulations.
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  • Mitratech
    Compliance Analyst
    Mitratech Sep 2022 - Oct 2023
    Milwaukee, Wisconsin, United States
    Collaborates within cross functional teams to improve our software and ensure that clients receive the best experience we can offer. Facilitated a system clean up and wrote new standard operating procedures for the team to build consistency across client accounts. Acts as a mentor for new team members, training on various processes when needed. Ensures clients are compliant with state and federal job posting regulations as it pertains to OFCCP guidelines. Manages the registration of new state accounts and troubleshoots any account issues that arise. Audits accounts for internal quality assurance.Reporting on and helping customers prepare for audits.
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  • Society For Ideas
    Teaching Assistant
    Society For Ideas Dec 2022 - Dec 2023
    Served as a teacher's assistant for two courses, No-Code Development and Emerging Technologies through Society for Ideas at Boise State University.Took part in grading projects and providing in-depth, constructive feedback to students.Provided individualized support to students who required additional help with understanding concepts or completing assignments.Helped to explain assignments and test instructions to boost student comprehension.Demonstrated strong organizational skills by managing student records, preparing materials for activities, and maintaining online resources.
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  • Radian
    Closing Specialist
    Radian Apr 2021 - Sep 2022
    Pittsburgh, Pennsylvania, United States
    Collaborated with legal teams to ensure compliance with state regulations for mortgage loans.Utilized customer relationship management software to track client files in the team pipeline.Prepared settlement statements according to federal guidelines in order to close transactions quickly.Reviewed title insurance policies thoroughly before finalizing sale agreements in order to protect buyer interests.Reviewed all closing documents prior to the scheduled commencement date to ensure lender closing instructions and insurance underwriting guidelines are met.Addressed inquires from clients, sellers agents, buyers agents, internal staff and management in a accordance with Radian's SLAs.Trained new team members on various workflows and processes.
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  • Boise State University
    Department Of Biological Sciences
    Boise State University Jun 2019 - May 2021
    Boise, Idaho, United States
    Served as the main office contact for the Department of Biological Sciences at Boise State University.Updated and maintained department website and social media accounts, creating engaging content for students and staff.Created multimedia and video productions for departmental and university-wide events such as "Bronco Day".Worked with department manager and human resources team to onboard and provide resources to graduate students and field researchers.Handled shipment of biological specimens to partnering research universities around the world.Maintained confidential records in accordance with university policy and legal requirements.Fielded questions from faculty, staff, students, and the general public.
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  • Idaho First Bank
    Mortgage Loan Officer Assistant
    Idaho First Bank Mar 2018 - Apr 2019
    Boise, Idaho
    Managed the pipeline of active loans through each stage of the approval process.Performed detailed reviews of loan files for completeness and accuracy prior to submission to underwriting.Developed relationships with clients by providing excellent customer service throughout the loan process.Organized client paperwork into digital filing systems for easy access and retrieval.Conducted research on property appraisals and title searches as needed.Responded to emails from customers regarding their loans or application status.Provided administrative support to mortgage loan officers, including data entry and filing documents.Assisted in processing new loan applications, ensuring accuracy of customer information.Verified income documentation provided by applicants.
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  • Umpqua Bank
    Relationship Banker Ii
    Umpqua Bank Jan 2017 - Feb 2018
    Queen Anne, Seattle, Wa
    Generated business through customer profiling, cross-selling and initiating new business relationships within community.Created continuous client relationships by providing knowledgeable information on banking products and services.Educated clients about banking products such as savings accounts, credit cards, mortgages and investments.Developed in-depth knowledge of consumer and small business products and services to educate customers.Managed daily operations of bank branch, including cash handling and balancing.Increased personal revenue contribution to branch by cross-selling products to clients via lobby and outbound calls.Ensured compliance with all relevant laws, regulations and policies governing financial institutions.Worked with branch leadership to create training aids and techniques for new hire training.Attended a local BNI networking chapter, making deep community connections and giving presentations on products offered by Umpqua Bank.Assisted manager in the planning and execution of community events hosted by our branch.
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  • Umpqua Bank
    Relationship Banker I
    Umpqua Bank Jan 2016 - 2017
    Seattle, Washington, United States
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  • Umpqua Bank
    Universal Associate
    Umpqua Bank Jan 2015 - Jan 2016
    Seattle, Washington, United States
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  • Slow Loris Studios
    Company Associate
    Slow Loris Studios Jun 2013 - Jun 2015
    Pike Place Market, Seattle, Wa
    Greeted customers and educated them on the brand. Helped them find the right shirt or print for them.
 Used Square POS system and cash handling. Handled cash logs, bank deposits, and store inventory.
  • Sotto Voce
    Sales Associate
    Sotto Voce May 2013 - Jun 2015
    Pike Place Market, Seattle, Wa
    Introduced customers to infused oils and vinegars, explaining flavors and encouraging tasting at Seattle's bustling Pike Place Market. Provided friendly customer service and maintained store cleanliness. Constantly sharing my expertise with our products, Pike Place Market, and Seattle.
  • Colin Shields Designs
    Freelance Graphic Designer
    Colin Shields Designs Jun 2010 - Jan 2015
    Worked as a freelance designer focused on mostly print media. Utilized the Adobe Creative Suite for completion of work. Created mock ups, thumbnails, and templates to explain my ideas and process to clients.Collaborated with clients on their vision and desired design. Created manageable timeline for work on each project, keeping the client aware of where I was at in the process.

Colin Shields Skills

Computer Proficiency Customer Service Retail Sales Cash Handling Time Management Organizational Effectiveness Microsoft Office Adobe Creative Suite Inventory Management Scheduling

Colin Shields Education Details

Frequently Asked Questions about Colin Shields

What company does Colin Shields work for?

Colin Shields works for Scotlend Group

What is Colin Shields's role at the current company?

Colin Shields's current role is Underwriter.

What is Colin Shields's email address?

Colin Shields's email address is co****@****ian.biz

What schools did Colin Shields attend?

Colin Shields attended Boise State University.

What are some of Colin Shields's interests?

Colin Shields has interest in Social Services, Economic Empowerment, Education, Environment, Poverty Alleviation, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Colin Shields known for?

Colin Shields has skills like Computer Proficiency, Customer Service, Retail Sales, Cash Handling, Time Management, Organizational Effectiveness, Microsoft Office, Adobe Creative Suite, Inventory Management, Scheduling.

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