Colin Shields Email & Phone Number

Glasgow, GB

Builds, maintains, and has ownership of scripts for automating the Compliance Team's processes using IBM Robotic Processing Automation.Utilizes data analysis techniques to identify areas for efficiency improvements within the team.Resolves technical customer account issues in a timely manner, ensuring customer satisfaction.Created virtual learning courses.

Milwaukee, Wisconsin, United States

Collaborates within cross functional teams to improve our software and ensure that clients receive the best experience we can offer. Facilitated a system clean up and wrote new standard operating procedures for the team to build consistency across client accounts. Acts as a mentor for new team members, training on various processes when needed. Ensures.

Served as a teacher's assistant for two courses, No-Code Development and Emerging Technologies through Society for Ideas at Boise State University.Took part in grading projects and providing in-depth, constructive feedback to students.Provided individualized support to students who required additional help with understanding concepts or completing.

Pittsburgh, Pennsylvania, United States

Collaborated with legal teams to ensure compliance with state regulations for mortgage loans.Utilized customer relationship management software to track client files in the team pipeline.Prepared settlement statements according to federal guidelines in order to close transactions quickly.Reviewed title insurance policies thoroughly before finalizing sale.

Boise, Idaho, United States

Served as the main office contact for the Department of Biological Sciences at Boise State University.Updated and maintained department website and social media accounts, creating engaging content for students and staff.Created multimedia and video productions for departmental and university-wide events such as "Bronco Day".Worked with department manager.

Boise, Idaho

Managed the pipeline of active loans through each stage of the approval process.Performed detailed reviews of loan files for completeness and accuracy prior to submission to underwriting.Developed relationships with clients by providing excellent customer service throughout the loan process.Organized client paperwork into digital filing systems for easy.

Queen Anne, Seattle, WA

Generated business through customer profiling, cross-selling and initiating new business relationships within community.Created continuous client relationships by providing knowledgeable information on banking products and services.Educated clients about banking products such as savings accounts, credit cards, mortgages and investments.Developed in-depth.

Seattle, Washington, United States

Seattle, Washington, United States

Pike Place Market, Seattle, WA

Greeted customers and educated them on the brand. Helped them find the right shirt or print for them. Used Square POS system and cash handling. Handled cash logs, bank deposits, and store inventory.

Pike Place Market, Seattle, WA

Introduced customers to infused oils and vinegars, explaining flavors and encouraging tasting at Seattle's bustling Pike Place Market. Provided friendly customer service and maintained store cleanliness. Constantly sharing my expertise with our products, Pike Place Market, and Seattle.

Worked as a freelance designer focused on mostly print media. Utilized the Adobe Creative Suite for completion of work. Created mock ups, thumbnails, and templates to explain my ideas and process to clients.Collaborated with clients on their vision and desired design. Created manageable timeline for work on each project, keeping the client aware of where I.