Colin Stark Email & Phone Number

Louisville, CO, US

Denver, Colorado, United States

Denver, Colorado

Greater Denver Area

- Provided Tier 2-level applications support for NICE's largest accounts- Enhanced NICE company and product image by providing excellent customer service- Traveled to customer sites for meetings, support sessions and to shadow installations- Served as technical resource for peers and Tier 1 resources, sharing knowledge and developing team members through.

Greater Denver Area

- Promoted Target “Guest Experience” initiatives for team of 200 - Achieved best customer survey scores in group (88 stores), top 25 in company (1,500 stores)- Directed team of five supervisors and 40+ team members in daily task execution - Evaluated team member performance providing written and verbal feedback- Led daily all-team meetings to communicate.

Greater Minneapolis-St. Paul Area

- Provided remote support for 700+ systems/applications to 350,000+ employees- Addressed client, server, application, network, and hardware issues- Documented and managed support cases using incident management tracking system- Escalated unresolved issues and advised ETA’s per service level agreements- Repeatedly in top 10 (of 120 analysts) for highest.

Greater Minneapolis-St. Paul Area

- Provided on-site and remote support to 3,500+ employees at 65+ locations- Addressed client, server, application, network, and mobile device issues- Monitored mission-critical servers and network connections- Revised plans to save company $60,000+ annually- Received company-wide award for best representation of company values