- Strictly abiding by HIPAA guidelines and company policies while performing work.- Perform outbound calls to medical offices in order to obtain new prescriptions, clarifications, renewals, etc. - Perform outbound calls directly to patients.- Gaining a better understanding of how mail order pharmacy continues to deliver excellent care/service to patients across the United States.

- A vital part of the wellness store team that is responsible for the day-to-day operations of the pharmacy and the care and service provided to our customers/patients.- Maintain the cleanliness and organization of the Pharmacy department.- Assist in inventory and pharmacy management processes including: paperwork, order review, inventory returns, restocking shelves, and physical inventory preparation.- Engage with customers in a friendly and efficient manner while collecting customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices.- Perform computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation & entry, insurance billing and basic problem resolution.- Retrieve the appropriate medication from inventory, create prescription labels, adhere labels to prescription containers and place medication into prescription containers.- Assist in the administration of Rite Aid programs including: Immunizations, Medication Therapy Management (MTM), Customer Loyalty programs, etc.- Reconstitute oral liquids where permitted by state law.

- Selected in the top 2% of users to participate in the review and enhancement of the Onboarding/Resources section of the Online Career Fair platform by Turazo.- As a member of the Student Advisory Board, I worked closely with Turazo's customer success and product development teams to improve key areas of their Online Career Fair platform.- As a member of the Onboarding/Resources team, I developed a capstone proposal that was presented to the executive team. We compiled user experiences and data analysis to provide comprehensive recommendations on how to improve their product and overall user experience.

- Assisted Dr. Geoffrey Cook's INBRE research over the course of seven weeks as a laboratory assistant. - Worked directly with two students, whom headed projects involving bioinformatics (BIFX), as an available resource for questions, assistance, and other BIFX-related work.

- Peer tutored, with recommendation, the following courses: College Algebra, Statistics, Precalculus, General Chemistry I & II, and General Physics I & II. - To assist fellow students and/or classmates with questions, concerns, or other inquires regarding these courses and the work assigned.- Provide help, advice, and guidance with in-class work, homework, quiz/exam preparation, etc. - To inform the student's Professor about the following: his/her spending time in the tutoring center, what we covered, and any additional questions the student has.

- Responsible for maintaining the confidentiality of secure, private, and liable documents from the environment outside the New England College Registrar's Office. - Responsible for the organization and shredding of the secure documents. - Responsible for the filing of the secure documents. - Encouraged to take on other responsibilities as my training concludes and skills become more advanced (i.e., access New England College's network system, Banner).

- Performed as an Undergraduate Teaching Assistant for a College Algebra course. - Attended two/three class meetings per week, as assigned by the Professor. Assisted students with any questions regarding in-class worksheets, study guides , and subject-related questions. - Held a two-hour work session in the college library once per week. Assisted students with homework, study guides, and examples from the textbook. In addition, prepared students with their studies for upcoming quizzes and exams.

- Performed as an Undergraduate Teaching Assistant for a Precalculus course.- Attended two/three class meetings per week, as assigned by the Professor. Assisted students with questions regarding in-class assignments, study guides, and subject-related questions. - Held a two-hour work session in the college library once per week. Assisted students with homework, study guides, and examples from the textbook. In addition, prepared students with their studies for upcoming quizzes and exams.

- Balance shifts appropriately with the Pharmacy and Front Store.- Perform appropriate customer service that warmly greets each customer in a courteous and professional manner. - Assist all pharmacy and front store customers with their questions and concerns.- Maintain customer/patient confidentiality according to HIPAA and company standards. - Comply with all federal and state laws, rules and regulations.- Process prescriptions.- Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles.- Assist with putting away drug orders (except CII's) as permitted by law. - Perform all register transactions, in adherence of CVS policy and procedures.- Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; complete prescription pick-up log, validate customer address, make the offer to counsel and direct customer to Pharmacist or Intern (if applicable).

- Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues. - Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help to locate additional items, when needed. - Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures. - Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager. - Supporting opening and closing store activities, when needed. - Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools. - Assisting pharmacy personnel when needed, includes working regular shifts in the pharmacy as part of opportunities for growth and career development. - Embracing and advocating for new CVS services and loyalty programs that support the purpose of helping people on their path to better health.