IT Systems and applications are increasing in complexity, management interfaces and API’s are inconsistent and are rarely user friendly. Most businesses, large and small utilise IT Service Providers for their expertise and support to cope with this challenge, but ironically most IT Systems and applications have not been designed with Service Providers front of mind. Service Providers handle sometimes thousands of applications across hundreds of customers. Logging in to servers, networks, portals, systems and trying to manage this at scale is beyond complex: Knowledge gaps, skills gaps, management overhead, process, more process, errors, mistakes, rework, risk, stress.Atria was designed and built for Service Providers, by people that understand how hard a business this is. Atria aims to eliminate the 80% of jobs that often steal your most expensive resources time – the jobs that are repeatable, tedious, time consuming and prone to error.Atria out of the box supports common IT tasks needed to manage the moves, adds, changes to Active Directory, Desktops, Applications, Office 365, Exchange, etc. If you have something special, you can add your own custom processes. Once implemented, customers and your service desk, can do everything that would normally require administrative permissions, but they can do it when they like and it’s always done the same way.The end result is happier customers, engineers, support staff and management, less stress, more productivity and time to help customers with the things that really make a difference to their businesses. About me:My passion is in building software solutions that bring positive change to peoples working lives. Our product Atria has been developed over the past 20 years to help IT organisations overcome the many challenges faced in being the virtual IT department for 100s of customers. Today Atria is used by businesses large and small across every Continent. - Telco’s use Atria to deliver commodity services at massive scale, - Systems Integrators use Atria to deliver a differentiated, responsive and standardised IT service to large enterprises and governments. - Managed Service Providers use Atria to deliver scalable Desktop as a Service and Microsoft 365 solutions with less staff and at higher profitability.