Processing balance transfer• Encourage Spend • Encourage auto pay on credit card • Maintain customer credit card account . Selling credit cards to new and existing customers

 Conduct coachings to ensure agent development and success Team coverage in the absence of a supervisor Analize and interpret numbers Faclitate team meetings, trainings and huddles Training new hires Responsible for answering inbound calls, handling customer questions related to billing statements and general inquiries, as well as for the resolution of payment concerns.  As a Customer Account Executive (CAE) offers Comcast products and services to meet customer needs.  The CAE relates well to the customer, thinks and exercises sound judgment, and acts responsibly in the customer’s and the company’s best interest. Resolved customer complaints by identifying problems and taking appropriate corrective action. Improved the efficiency of customer service department by providing both training for new hires and setting up training materials. Track agents progress using our On Track formula  Managing agents time entry