Colleen Abbott Email & Phone Number

Texas, United States

Plano, Texas, United States

Works along with the Benefit Consultants in all aspects of the client relationship. Responsibilities include but are not limited to: vendor management, implementation of new products and services, compliance, claims resolution, facilitating the annual renewal process, vendor marketing process, developing employee communication strategies, and review of contracts, summary plan descriptions, benefits documents, and other legal agreements.

Dallas, Texas

Leads team of analysts in successful administration of client health benefits. Mentors direct reports and consults clients toward best practices. Reviews test plans and issue resolution strategies. Consults with leadership team on overall project status updates.

Dallas, Texas

Worked as part of a team of analysts to support our client's health benefits administration needs. Responsible for activities ranging from issue resolution, internal projects, schedule coordination, requirements gathering and test plan creation and execution.

Dallas, Texas

Dallas, Texas

In this position, I was a subject matter expert on our client's benefit plans and employee populations. I was involved with both day-to-day benefits processing and with additional projects as requested by management or the client. Once projects were approved, I would monitor daily progress and report back to internal stakeholders and the client.

Dallas, Texas

As Implementation Analyst, I oversaw all aspects of the implementation of new clients and conversion of existing clients to new platforms. Beginning with requirements gathering and initial system configuration to testing and updates and finally presenting a finished project to the client. My responsibilities included clarifying requirements with the client as needed, leading regular status meetings with management, training at the client site, monitoring the actual go-live, and overseeing handover to the ongoing team. I enjoyed the challenge of matching our clients' needs and wishes to our company standards and best-practices.

Dallas, Texas

An Ongoing Support Analyst never knows what might come across her desk on any given day. The assignments in this position were everything from routine change requests to emergency issue resolution. I spent many days tracking down the source of an issue by stepping through years of code - updates on top of updates. I especially enjoyed working on Annual Enrollment updates for each of our clients and looking for areas of process improvement.

Dallas, Texas

My HR outsourcing career began with SynHRgy HR Technologies, later acquired by Mercer. Along with a dynamic team, I implemented and maintained online employee handbooks for several of our clients. This included monitoring any regulatory or legislative changes brought about each year, along with client requested Annual Enrollment updates. Additionally, I served as the liaison and subject matter expert between internal technical support teams and the outside software vendor.

Richardson, Texas

I supported the Accounts Receivable manager by providing past-due customer account information and other reports as requested. In this position I first began to learn the benefits of a strong and positive relationship with our customers.