I managed the Midwest Operational Excellence P&L and team of 160 consultants in the areas of portfolio management, change management, productivity, IT strategy & outsourcing, supply chain management and financial management. Cultivated relationships with clients and internal partners to sell Operation Excellence services into our accounts while uncovering new market opportunities. Oversaw multiple client engagements with people, process, and technology needs, to support strategic initiatives for operating models, digital and AI transformations, M&A, data strategy, operational improvements, technology adoption, and cybersecurity. Exceeded P&L expectations through strong operating model, blend of strategy and execution, a positive culture, leadership alignment, cross-selling, upskilling our teams, and innovative thinking. Key accomplishments included significantly increased P&L revenue over two years, achieving double digit annual growth with large gross margins as well as exceeded team member utilization plan, alongside excellent client satisfaction scores, minimal write-offs, and low attrition. Also led multiple account management and large engagement delivery roles, servicing accounts with revenue up to $41B and established innovative client service solutions with impressive client satisfaction scores.

I managed West Monroe’s Transformation Enablement team, which encompassed Portfolio & Program Management, Change Management, and Organizational Design within the Operational Excellence practice and double in size in a few years. The Transformation Enablement team facilitated large-scale planning and execution of transformations for clients undergoing strategic shifts due to new business models, major technological changes, M&A activities, significant growth or cost-cutting initiatives, and digital transformations. I personally led large and complex efforts and helped the team hone our service offerings and capabiltiies. I launched our Energy & Utilities Operational Excellence cross-industry alignment initiative in 2019, growing OpEx revenue significantly by 2023, which became a blueprint for driving industry and account growth.Additionally, I designed and sponsored several key initiatives at West Monroe, including the Women’s Executive Leadership Event, Innovation Advisors, Core Methodology Development, and Next Generation Leaders programs.

I led the Organizational Change Management (OCM) and Enterprise Performance Management (EPM) practices, encompassing practice development, marketing, business development, recruiting, and project delivery for corporate initiatives. Key focus on developing corporate OCM capabilities, launching strategic initiatives, executing business model redesigns, planning and implementing CRM, ERP, HRIS, and other technologies, selecting vendors and products, and driving leadership and team development. Additional duties involved organizational redesign, managing reductions-in-force, financial transformation, integrating acquisitions, and fostering cultural transformation. This role also focused on building a national OCM practice, enhancing capabilities, and nurturing talent.Key Accomplishments included expanding the Change Management Practice from one office to five, enhancing Enterprise Program Management and Change Management capabilities. Achieved strong gross profit margins of through efficient practice development approach, including formation of larger transformation team with five leads in key cities. Developing Centric’s Enterprise Program and Change Management methodologies by establishing delivery standards and tools for executing complex organizational initiatives. Leading initiatives spanning strategic launches, operating model redesigns, technology implementations, financial transformations, acquisition integrations, and warehouse management. Also spearheading innovative marketing campaigns and thought leadership efforts across firm, including Office365 roadshows, special interest groups, and a redesigned go-to-market approach.

Led Navistar’s Organizational Effectiveness and Change Management initiatives, encompassing strategic goal setting, employee engagement (surveys, EVP, culture development), organizational development, and enterprise change management capabilities. Key responsibilities included driving major strategic initiatives, enhancing internal social collaboration, implementing an ideas program, and strengthening departmental OE and CM capabilities.

Managed global change management and organizational development office for business transformation. This included management of key enterprise financial, sales, HR, manufacturing and technology initiatives. Responsibilities included overseeing change management and organizational effectiveness; managing change resources; executing on stakeholder management, communications and training; leading transformational cultural shifts; facilitating strategic planning efforts and coaching executive stakeholders. Programs and project portfolio efforts include Enterprise Goal Setting, Alignment and Cascading, Creating an Enterprise OE Capablity; Business Intelligence rollout, Employee Value Proposition, Leader Assimilation, Customer and Dealer Relationship Management, Warranty Systems and Processes, Global Logistics, Supplier Compliance and creation of Centers of Excellence.

Directed and executed top five strategic management change management program efforts for global underwriting, operations, marketing/sales, IT and human resources for Zurich Global and North American markets. Developed change management methodology for large scale global projects.

Managed stakeholder, training and communication organizational change management activities for large scale technology, marketing and HR strategic initiatives.

Created and executed organizational and change intiatives for enterprise strategy, marketing and operational functions using innovative methodologies incorporating strategy planning, market research, creativity facilitation, change management, training, team performance, ideation and executive coaching.

Directed all marketing activities B2B company including market strategy, branding, sales learning development and channel management.

Project and Client Relationship Manager of strategic marketing and operations initiatives including corporate strategy development, new markets, vertical markets, channel management, product development, customer service for consumer goods, healthcare, high-tech, manufacturing and legal industries

Supported General Motors supply chain programming needs for system modifications and process improvements.