Colleen Collins Email and Phone Number

Focused on building strong relationships and communication channels with the suppliers and providing accurate and timely feedback to clients.* Exceed all monthly goals and quality benchmarks* Tasked with running weekly team calls* Assisted in training new hires

Fostered strong relationships with both clients and sitters with focus on delivering exceptional customer service and support. This involves actively seeking feedback, nurturing sales opportunities, and adeptly resolving any issues that may arise.*Handled multiply communication channels to include phone, email, contact form and live chat simultaneously.*Helped develop yearly OKR’s to meet company goals and expectations.*Dealt with high stress situations resolving emergency situations.

Developed coaching program, insiders business model, and member services program focused on member retention and results.* Increased scalability of coaching services by over 200%. Allowing enrollment to scale from 5 per week to 27 per week.* Reduced refund requests by 23%.* Developed fully personalized coaching program which allowed members to reach business goals.* Managed 6 coaches, 2 insider setters

Oversee customer service, distribution, materials management, and sales operations to drive revenue and streamline workflow processes. Utilize cycle count and management procedures to maintain accurate and up-to-date inventory.*Increased sales by 40% through diligent and consistent customer contact and product education.*Utilized personalized customer support process yielding 100% improvement in response rates.*Reprioritized manufacturing procedures to cut lead times by 2 weeks, as well as instituted shipping procedures for same-day shipments and tracking.*Implemented quantity buying strategies to reduce cost of material goods by 50%.

Engaged with clients to provide customer service and support services as well as acquire feedback, promote sales, and mitigate any issues. *Maximized return sales by 50%, consistently exceeding sales quotas and service expectations every quarter.*Improved incoming inspection process to decrease quote turnaround time by 60%.*Led creation and launch of implementation process for new SAP software.

Oversaw daily operations of inventory, office management, distribution, inside sales, and customer support to promote positive working environment and proactive client engagement. Streamlined backorder, distribution, and return authorization process to maintain 100% accountability.*Annually exceeded sales goals and improved upsell by 10% on each order.*Processed 98% of shipments within 24 hours, drastically reducing the former order turnaround time.*Facilitated accelerated rate of collections by accruing 90% of receivables within 30 days and balance within 75 days.

Coached, mentored, and instructed prospective entrepreneurs and business professionals on introduction and utilization of online and affiliate businesses, and how to build a team of marketers to expand market reach. *Built and empowered team of more than 180 successful entrepreneurs. *Initiated a weekly corporate training program, T3, driving team building and business improvement.

Directed day-to-day distribution, human resources, customer service, and sales operations to enhance revenue, deepen brand recognition and loyalty and expand market reach.*Supervised 45 employees and oversaw onboarding and HR processes including hiring, payroll, and benefits administration, training and performance reviews, and evaluations.*Achieved top-tier status for exceeding company goals within Lansing Hub.*Facilitated two full-scale operation moves with no service disruptions or inventory loss.*Heightened distribution operation to ship over 200K movies per day within Lansing, MI.

Had fun developing children’s board games while managing accounting, human resources, forecasting, MRP planning, purchasing, inventory control, manufacturing, and distribution of over 40 game titles.*Slashed operating costs by 15% by reviewing all vendor relationships and streamlining ordering processes.*Implemented new accounting software and managed all accounting functions.*Achieved inventory accuracy of over 99% with comprehensive cycle count program.*Successfully moved offices without any interruption to sales or service.*Increased employee benefits while cutting costs by 17%.

From expert to goddess I was responsible for forecasting, Bill of Materials, MRP planning, purchasing, payables, inventory control, manufacturing, and distribution of over 75 software titles.*Decreased cost of goods by 20% through more comprehensive buying strategies.*Managed 3 employees to include hiring, setting objectives, training, and performance reviews.*Cut lead times by one-third allowing for more timely releases and revisions.*Eliminated product backorders allowing for more cost-effective shipment direct to stores/customers.

Operations expert in charge of payables, production planning, manufacturing, fulfillment, and the day-to-day operation of corporate offices for a multimedia software developer.*Achieved a 10% decrease in cost and a 7-10 day decrease in lead times after successfully relocating manufacturing from Canada to California.

Made the jump to software development and took on the implementation of policies and procedures pertaining to production planning, manufacturing, and fulfillment.*Successfully implemented accounting software and managed payables and receivables.*Relocated product manufacturing and fulfillment from Minnesota to California without an increasein product costs or lead times.

Print knowledge + software manufacturing = expert customer support and project planning.*Increased customer satisfaction with effective planning and on-time delivery of over 400 product releases.*Supervised 20 employees to include hiring, training, and performance reviews.*Training included: APICS courses in inventory control, production planning and MRP planning, Power speaking and several management seminars

Spread my wings by initiating contact with potential customers and day-to-day operations of the sales office.*Provided outstanding client support with solution-driven communication for 40+ accounts.