Colleen Coveney Email and Phone Number

Taught technology and physics classes at IES Beatriz Galindo, one of the top public secondary schools in Madrid. Explained complex technical issues and adapted to my audience's knowledge level, as I instructed students whose English comprehension levels varied immensely. Assisted teachers by planning and teaching lessons, helping students complete practical assignments, and correcting grammar and pronunciation.

- Used expert verbal and written communication skills to diagnose and solve technical support cases, worked across different teams to escalate customer communications while minimizing friction, and maintained detailed records of each case in order to analyze product support trends over time to create a seamless customer experience.- Maintained expert understanding of SonoSim’s ten different product lines and their corresponding operational processes, and implemented this knowledge to flawlessly fulfill orders according to product specifications, program software and hardware, and account for all inventory throughout fulfillment.- Led new client onboarding process from order fulfillment to implementation, working with opportunity decision maker and sales manager to coordinate and execute product adoption plan based on client needs.

- Interview curators, attend in-person and virtual events, and sustain a strong working knowledge of AP Style to write and edit succinct, compelling news and feature articles for the HFA Squarespace website.- Promote HFA internet presence by maintaining online calendars, posting articles, and updating Instagram, Facebook, Twitter, and YouTube channels to appeal to current internet trends and garner audience attention.- Meet weekly with intern team to brainstorm and pitch article ideas and collaborate on multimedia event spreads to meet deadlines and establish organized coverage of departmental events and announcements.

- Ensure optimal guest experience by proactively engaging with guests, recommending items based upon guest needs, and communicating requests to chefs using a digital POS system.- Use Salesforce Service Cloud to resolve guest requests and problems, create preference profiles, and recommend unique experiences for guests, using attention to detail to maximize customer satisfaction.- Employ excellent verbal communication to direct service staff in expediting orders within a dynamic and fast- paced environment, thereby optimizing team efficiency.

- Contribute to weekly lab meetings with professor, graduate students, and undergraduate students by reviewing and analyzing past psychology research and pitching future studies to expand on close relationships science.- Clean and organize current study data using Excel to find trends and propose moderating variables.- Organize and manage data collection by running participants through research procedure, collecting allnecessary information while acting professionally to maintain research confidentiality.

- Trained to become an expert in complex university information, cross-cultural communication, and sharing personal experiences in a professional setting to be qualified to represent UCSB.- Served as academic advisor to over 300 incoming first-year college students, virtually presenting university information and assisting with course registration, so new students could make informed academic decisions.