I play a crucial role in providing exceptional customer service, product recommendations, and beauty expertise to clients visiting the store. My responsibilities typically include:Client Engagement: Greeting and engaging with clients as they enter the store, actively listening to their beauty concerns, preferences, and goals.Product Knowledge: Demonstrating in-depth knowledge of Sephora's product offerings, including skincare, makeup, haircare, and fragrance, and providing personalized recommendations based on the client's needs.Consultations: Conducting one-on-one beauty consultations with clients to assess their skincare concerns, match foundation shades, create makeup looks, and recommend appropriate products and techniques.Demonstrations: Providing product demonstrations and tutorials to educate clients on how to use and apply various beauty products effectively.Sales and Upselling: Assisting clients in selecting products, processing transactions at the checkout, and actively promoting Sephora's loyalty program and special promotions to drive sales and increase customer loyalty.Stocking and Merchandising: Ensuring shelves and displays are properly stocked, organized, and visually appealing, and assisting with inventory management tasks as needed.Education and Training: Staying up-to-date with the latest beauty trends, techniques, and product launches through ongoing training provided by Sephora, and sharing knowledge with colleagues and clients.Client Follow-Up: Following up with clients to ensure their satisfaction with purchases, address any concerns or questions they may have, and encourage repeat business.

Worked online to promote and sell fitness products or services directly to consumers through BODi (formerly known as Team Beachbody) My responsibilities included:Generating Leads: Using various online platforms and strategies to attract potential customers interested in fitness products or services. I grew my business on Facebook, Instagram, and Youtube.Product Promotion: Actively promoted fitness products or services through social media, email marketing, webinars, and other online channels. We offered online fitness programs, nutrition plans and supplements. As a coach I hosted online accountability groups to help drive client results.Customer Engagement: Engaging with customers to understand their fitness goals and needs, and providing personalized recommendations and solutions.Sales Conversion: Using persuasive techniques to convert leads into customers by highlighting the benefits and features of the fitness products or services.Relationship Building: Building and maintaining strong relationships with customers to encourage repeat business and referrals.Product Knowledge: Staying up-to-date with the latest trends and developments in the fitness industry, as well as having in-depth knowledge about the products or services being offered.Reporting and Analysis: Tracking sales performance, analyzing trends, and reporting on key metrics to optimize sales strategies and improve results. Recruiting Team Members: Identifying and recruiting individuals interested in becoming part of the direct sales team. This involves networking, conducting interviews, and providing training and support to new team members.

Employee Relations: Work within the community both in and out of store as a leader to represent Verizon Wireless. Develop, train, and coach sales team to produce high performance results. Assess and monitor individual and store performance based on the monthly goals and targets set forth by district. Make decisions based on hiring, promotion and disciplinary actions as well as initiate developmental plans when needed. Being able to stay organized and on task while managing the store flow in a fast paced environment while overseeing sales staff during business hours.Customer Retention: Implement tools to retain customer base and drive the performance of the store. Maintain a positive relationship with both consumer and business accounts by offering the most professional and ethical service at all times. Earn the business of specific customers by marketing promotional offers and qualifying the customer for the correct product and service. Develop quarterly, monthly, weekly and daily action plans to ensure that all projected goals are met and exceeded. Represent the business as a whole as a leader in the telecommunications industry.Industry Knowledge: Stay current with all wireless products and services, industry and competitive trends and reinforce material with the team. Handling all customer inquiries in regards to past, present, and future plans for the company while maintaining a positive image in the consumers mind.Being able to market the available products to the customer base by training the team on the most effective way to qualify and close sales. Present market reviews to upper management to show the year of year performance by discussing quota attainment, best practices, and opportunity. Recently represented the company at community gatherings such as Chamber of Commerce meetings and social events.