Colleen Dailey work email
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Colleen Dailey personal email
A detail-orientated Telecommunication Engineer with over 20 years of industry experience with a take-charge attitude focused on problem solving, teamwork and customer satisfaction. Experience in telecommunication infrastructure, systems development, analysis, design, and implementation.
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Senior EngineerNational GridChili, Ny, Us
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Senior Software EngineerNational Grid Feb 2022 - Present
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Avaya/Nortel EngineerCarousel Industries Aug 2019 - Feb 2022Rochester, New York AreaDedicated resource to National Grid as an extension of their IT Infrastructure team providing technical expertise as part of a project team researching and implementing corporate initiatives. Responsible for identifying customer needs, engineering adaptations of products, equipment and services. Coordinate and provide support on corporate Avaya, Nortel and Cisco systems. -
Lead Engineer, Client Service AssuranceVerizon Business May 2011 - Jul 2019Maintained and provided voice and data support to National Grid for approximately 160 US and 80 UK Cisco IPT sites as well as 7 Avaya contact centers and 4 Nortel PBX’s. Cisco VoIP technologies, Avaya and Nortel support included installation, configuration, maintenance, troubleshooting, design and system conversions. Second level troubleshooting, repair, diagnostics and MAC work for all UK and US based National Grid business units for the Cisco VOIP transformed voice and data networks. Support Cisco VOIP network via Cisco Call Manager, Unity Voicemail, and Jabber for all corporate US and UK National Grid locations. -
Senior Is Analyst Netork Operations And PlanningNational Grid May 2005 - May 2010Maintained and monitored multi-site telecommunications voice network including Cisco Call Manager, 25+ Nortel PBX’s, 75+ Avaya PBX’s, and key systems. Provided administrative support, maintenance and troubleshooting on Cisco Call Manager, Nortel, Avaya Call Management Systems, Genesys IVR, CTI servers, Witness Call Recording and Home Agents. Network management of daily activity, supervision and management functions for onsite CSR / Technicians.
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System EngineerVerizon Select Services Aug 2002 - May 2005Resident technician at National Grid in Syracuse, New York. Maintenance of two Option 81’C’s, Meridian Mail, Miran, Conference Bridge, CDR, MAT, Symposium and MAX. Responsible for all software and hardware upgrades. Performed remote MAC and repair on 25+ Nortel PBX locations, systems 11-81C and associated applications. Coordinated support for field technicians as needed for MAC and repair
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Senior Support EngineerFrontier Network Systems Inc 1997 - 2002• Provide second level support for field technicians as needed for MAC services, installations and upgrades on Nortel PBX’s, key systems, Symposium, Meridian MAX, and voice mail. • Specialized design engineering for new customer installations and system upgrades. • Customized reports provided for tier one call center customers. • Customized administrative training as required for new and existing customers. • Remote MAC, repairs and diagnostics on customer maintained systems
Colleen Dailey Skills
Colleen Dailey Education Details
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State University Of New York Empire State CollegeBusiness Administration And Economics
Frequently Asked Questions about Colleen Dailey
What company does Colleen Dailey work for?
Colleen Dailey works for National Grid
What is Colleen Dailey's role at the current company?
Colleen Dailey's current role is Senior Engineer.
What is Colleen Dailey's email address?
Colleen Dailey's email address is cd****@****ies.com
What schools did Colleen Dailey attend?
Colleen Dailey attended State University Of New York Empire State College.
What skills is Colleen Dailey known for?
Colleen Dailey has skills like Wan, Data Center, Customer Service, Cisco Technologies, Ip, Mpls, Telecommunications, Voice Over Ip, Voice And Contact Center, Project Management, Vendor Management.
Who are Colleen Dailey's colleagues?
Colleen Dailey's colleagues are Brendan Hodgens, Kirsty Duke, William Tilt, Glenn Cooper, Mark Closson, Sagar Patel, Thomas Anderson.
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3bms.com, oswego.edu, hannibalcsd.org -
2gmail.com, gmail.com6 +120248XXXXX
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Colleen Henderson
Auburn, Ca -
Colleen Dailey
New York City Metropolitan Area3hotmail.com, bearmattress.com, pega.com4 +197857XXXXX
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