Colleen Devito Email & Phone Number

Mayfield Village, Oh, Us

Manage a team including IT Manager, System Test Engineer, Programmers and Agile Analyst. Managing a team that stores data and metadata while developing an application in the Cloud. Manage the CRM IT Communication Strategy that reaches ~750 IT professionals. Co-leading the design and execution of a talent strategy to acquire and retain top talent particularly in niche skills such as angular, cloud and mobile technologies. Participating in a LEAD IT (Leadership Experience and Accelerated Development program) cohort.

Mayfield Village, Oh, Us

Managed a billing infrastructure and delivery team of full time employees and contractors. Team included Mainframe and Distributed Programmers, System Test Engineers, Agile Analyst, Quality Assurance Analyst and Project Manager. Managed relationship with labor vendor. Managed strategic demand planning for the Billing domain. Onboarded new IT Managers.

Mayfield Village, Oh, Us

Project portfolio estimator whose responsibilities were to estimate and forecast project and portfolios as part of the demand planning for high priority projects and programs. Gathered data from historical projects to analyst trends and use quantitative techniques to predict labor and durations.

Mayfield Village, Oh, Us

Responsibilities include developing and implementing solutions to complex information security issues, Ensure high level integration of projects with information security policies and strategies. Research, propose, design and deploy cyber security frameworks as part of the risk program.

Mayfield Village, Oh, Us

Held two positions in the Project Management Office. Started with designing and executing the workforce management systems, processes and standards for the Information Technology business area. Designed and deployed portfolio demand plans to reflect project demands and resource planning. Second position was to monitor infrastructure and technical debt. Designed and managed the exception process to monitor IT software and hardware exceptions to IT enterprise standards.

Mayfield Village, Oh, Us

Managed Business Process Consultants responsible for customer and agent communications. Led multiple customer relationship management projects implemented in the contact center.

Mayfield Village, Oh, Us

Managed the implementation, communication, reporting and audit teams through the elevation of a new application tracking system. Designed and implemented a Quality Assurance program including performance metrics. Resigned an employee referral program including a new compensation model. Conducted Executive Sourcing Strategy which included quantitative and qualitative analysis.

Master'S Degree

Bachelor'S Degree