Colleen Douglas Email and Phone Number

Supports the Translation Department Manager, Sales Reps, and Senior Project Managers in the preparation of project plans, including time schedules, identification/assignment of human and technical resources, and budget forecasts.Adheres to the established procedures for managing client projects by identifying issues or improvements, and refers to the appropriate process improvement team.· Coordinates resource requirements, including formatting and quality assurance through the process of the matrix.· Works with the Translation Department Manager to manage client relationships and reporting needs.· Works with the Management Team to arrange and assign linguists for projects.· Within the project scope, manages the relationships with linguists to encourage cooperation.· Manages contractors to ensure their delivery of contracted services on time.· Keeps appropriate records that indicate which production people were used for each combination of project and language.Monitors quality control procedures to ensure that all quality checks are completed.Consistently tracks projects; reports status and key issues to the Sales Reps.Ensures that projects are delivered on time, on budget, and in accordance with the contracted services enumerated in our Quote or WorkFront, and with the client-specific parameters established in our Knowledge Management base.· Participates in continuous improvement of processes through active involvement on assigned teams.· Uses linguistic knowledge to support projects (where possible).· Contributes directly to our company Quality Policy, and demonstrates an ongoing commitment to the company’s goal of total and complete customer satisfaction through continual process improvement.· Performs other duties as needed or assigned to support LLTS.

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.Anticipates customer and store needs by constantly evaluating environment and customers for cues.Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.Provides feedback to store manager on partner performance during shift.Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.Discovers and responds to customer needs.Develops positive relationships with shift team by understanding and addressing individual motivation, need and concerns.Executes store operations during scheduled shifts.Organizes opening and closing duties as assigned.Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.