Colleen Dyer Email and Phone Number

Recruit, hire, and manage warehouse staff, fabrication staff, and event crewReview all outgoing proposals to assist the Sales team with pricing, and work with the Design team to create renderings with feasible design elementsRedesigned the shop to improve workflow and organizationResponsible for managing timelines of all custom builds, from ordering all fabrication materials to building, painting, and packing.Design vector files, operate the CNC machine, and assemble all specialty design elementsCreated a system of accountability, a defined crew pay structure, a bonus structure, and a training program to boost staff retention and efficiencyDeveloped a system to ensure quality control for all inventory pre-event and post-eventHired, trained, and worked closely with an Inventory Manager to manage warehouse organization, track all incoming deliveries, and oversee the turnaround of any damaged items

• Assisting with the grand opening of the largest aerial ropes course in the country. • Primary liaison with the course design and build contractors, overseeing timelines and change orders. • Designed the layout of all customer areas including check-in areas, climbing courses, and trails. • Developed the training program and trained both customer service and rescue staff. • Developed Standard Operating Procedures to streamline guest interaction and ensure the safety of the guests and staff. • Created and managed the infrastructure of G Suite security, file-sharing, and email systems.

Recruited, hired, and managed an overall staff of 75 employees.Conducted annual performance reviews of hourly staff, held biweekly 1:1 meetings with 8 direct reports, and hosted monthly all-staff meetings.Created customer service standards that were embraced by staff, resulting in a Google rating of 4.4/5 with over 250 reviews posted.Worked across several departments to create new revenue streams, such as opening a summer camp, developing and marketing weekend classes and kits that require additional fees, opening a retail store, and adding specialty menu items in the Café.Collaborated with the Food & Beverage Manager to develop procedures and processes in the Café that increased efficiency, improved the customer flow, and decreased ticket time.Reduced expenses by replacing underperforming menu items, reducing food waste, and cutting staffing costs by 13%.

Lead all recruiting, interviewing, and hiring efforts of management, full time, and part time employees.Created a robust onboarding and training program for new staff, including an introduction of the Badlands mission and culture, customer service, child interaction and teaching, and safety procedures.Assisted with the development of the Badlands mission, marketing strategy, and branding that brought in 214,000 customers and 1,700 members in the first year.Worked with a team to create the pricing strategy for general admission, memberships, and events, resulting in over $2 million of revenue in the first year.Worked with architects at StreetSense to design the play space and climbing areas.Assisted with the coordination between the architect, the construction Superintendent, and all specialty construction companies, and maintained build-out deadlines and budgets.Designed, built, and created operating procedures for the rotating exhibit spaces, including a live butterfly exhibit, an aviation exhibit, and a volcano exhibit.

• Schedule and manage over 50 staff members, ensuring they meet customer service, safety, and performance standards.• Responsible for interviewing and hiring all incoming staff.• Perform semi-annual performance reviews of all Park staff.• Maintain the safety of Park structures and courses in accordance with industry regulations. • Ensure the safety of customers and serve as the primary responder in emergency situations.• Developed five-day training program for Park staff in accordance with industry standards.

Assisted Physical Therapists and Occupational Therapists in treatment of spinal cord injuries and similar debilitating injuries and illnesses.