Colleen Fleming Email & Phone Number

Mount Pleasant, SC, US

Chicago, IL, US

London, Greater London, GB

• ProFinda is a workforce optimization platform that maps the skills, knowledge, and expertise available across an organization's total talent supply chain of internal, contingent and alumni workers.
• Manage delivery of ProFinda software and adoption projects for clients, including configuration,change management and collaboration with technical workstreams that are key to overall project success.
• Gather and interpret requirements around individual client workflows
• Provide best practice advice to the client in the configuration, deployment, and adoption of theProFinda platform.
• Forge strong relationships with the client to become a ‘trusted advisor’ on ProFinda technology.
• Engage in the pre-sales process, proposals, and onboarding of new clients.

Eden Prairie, MN, US

Lead the implementation phase for new client set-up and existing client renewals for COBRA and Direct Bill implementations. Ensure client’s smooth transition to Optum Financial platform by minimizing operational impact and managing risk with continuous communication and quick resolution of problems. Create project plans and ensure tasks are completed.

Hyderabad, Telangana, IN

• Recruited to lead implementation and launch of Benefitfocus software to manage key human resource business operations including basic benefits administration, pre-tax benefits, COBRA, and payroll. I ensure client.
• Partner directly with customers across a wide range of industries including healthcare and industrial to determine project scope, timelines, implementation team, stakeholder roles, project governance, risk management.
• Lead critical components of the software development life cycle including requirements gathering, application configuration, solution design, business process consulting, troubleshooting, issue tracking/resolution, and.
• Successfully increased benefits and COBRA participation enrollment by 85%.
• Partnered with SAP Success Factor HCM project teams during HCM (Human Capital Management) implementations and collaborate on benefit implementation, status reporting, and data integrations.

Minneapolis, MN, US

• In this role, I completed largescale projects for a leader in workforce management solutions and advised businesses on benefits, talent management, and onboarding cloud-based solution implementation. I worked alongside.
• I leveraged my expertise in canadian benefits implementations and served as the main point of contact and liaison between data integration, third party integrations and client teams.

Charleston, SC, US

• As a Senior Level Implementation Specialist, I led HR benefit solution integration activities and management for companies with 20,000 employees and more. I partnered directly with the assigned client and their team on.
• I achieved less than 10% rework requirements during the build, implementation, and go-live of a client’s software application.
• I delivered go-live deadlines on or ahead of schedule.
• I served as the main point of contact between internal operational and client services teams.
• Through effective change management I consistently achieved 92% adoption goals of online enrollment application.

• Provided onsite and remote project management oversight for enterprise clients on business processes and new solution implementation. Led client’s steering committees and leadership teams on all phases of launch.
• Coached and mentored a 7-person launch and support team and maximized performance by driving focus on customer satisfaction in a technical environment.
• Supported launch engagement for organization’s with up to 10,000 users and ensured initial participation rates of up to 75%.
• Simultaneously coordinated over 50 clients with 800-10,000 members and over 100 smaller sized enterprises.