Responsible for investigating past due invoices, dramatically reducing the number of unpaid accounts. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Directed patient flow during practice hours, minimizing patient wait time. Scheduled patient appointments. Completed registration quickly and cordially for all new and existing patients. Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy.

Managed daily office operations, particularly the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Managed all incoming and outgoing correspondence, as well as equipment maintenance.

Coordinated and booked all spa service appointments for individuals. Tracked and effectively managed client flow through the spa.