Colleen Hendricks Email & Phone Number

Tampa, Florida, United States

WAH

• Improves clinical outcomes and reduces healthcare costs by enrolling over 1,200 members annually with chronic health conditions into remote monitoring service offerings
• Serves as point person for remote monitoring team consisting of up to 15 non-clinical staff
• Continuously exceeds performance metrics by 14% each month
• Received 3 Star Service awards for team leadership and new project and technology implementation
• Selected to serve as the subject matter expert for an auto dialer technology implementation project; developed and facilitated all remote monitoring training for both clinical and non-clinical staff
• Developed and facilitated all remote monitoring team program enrollment and support training for 100 non-clinical and over 200 clinical staff including leadership

St. Petersburg, FL

• Performed telephonic outreach to more than 6,000 chronically ill patients for enrollment into the “Humana at Home” program
• Served as team subject matter expert assisting with guidance and support to team members and other specialists while maintaining full daily production expectations

Brandon, Florida

• Coordinated in-home nursing and therapy services for over 200 Medicare members working with 15 physician groups and 8 nursing/hospital facilities
• Educated physicians and 25 clinical staff on benefits of in-home therapy and nursing services

Tampa/St. Petersburg, Florida Area

• Managed and trained a field staff of over 125 employees including clinical and non-clinical staff
• Developed and facilitated all new employee training and onboarding for over 150 employees

Tampa, FL

• Provided administrative support to C-Level executive leadership including travel planning and arrangement, calendar and email maintenance, meeting and event planning, as well as budget and expense reporting
• Developed and edited all sales and marketing presentations using Adobe Design Suite (InDesign/Photoshop/Illustrator); created customized web-based sales decks for international associates

St. Petersburg, FL

• Corporate Accounts Manager 2010-2012
• Managed over 250 corporate business accounts providing elite telephonic/virtual customer service using problem solving authorities; developed, produced, and presented annual projections to board of 6 directors.
• Managed 150+ inbound members and club concerns through Artiva dialing system; developed new and innovative ideas to facilitate member retention and satisfaction while helping reduce club attrition rates
• Selected as Employee of the Month twice for leadership and team production

Palm Harbor, FL

Responsible for the sale and renewal of all club memberships. Schedule all group classes, personal training and employee hours. Clean and organize all workout equipment and workout floor. Schedule all group classes, personal training and employee hours. Clean and organize all workout equipment and workout floor.

Estero, FL

Arranged broadcast schedule and employee coverage. Developed new marketing strategies and assisted in the distribution of material within the target market segments. Assisted sales team with local venue and business appearances. Sold air time and game sponsorships to increase market share visibility.Operated all production of the morning show. Arranged.