Colleen Hennessey work email
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Colleen Hennessey personal email
Results-driven leader with extensive experience in Operational risk, risk management programs, issue identification and resolution, risk governance, business operations management, process improvement, and document governance. Proven reputation for transparent communication enabling relationships to be leveraged to drive performance and build trust.•Strong communication skills for framing complex, controversial decisions and managing projects from concept through execution phases.•Utilize strong business acumen to manage, anticipate, and drive business objectives. Able to present difficult concepts in a clear manner.•Experienced leader and influencer in change management, process transformation, risk mitigation, and control development.
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Deposits Control ManagerJenius Bank Nov 2022 - PresentCharlotte Metro
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Program Manager LeadUsaa Jun 2020 - Nov 2022 -
Svp Senior Group Operations ManagerBank Of America Oct 2018 - Jun 2020Charlotte, North Carolina Area -
Vp Sr Group Operations ManagerBank Of America Oct 2017 - Oct 2018Charlotte, North Carolina Area* Managed a team of 8 associates responsible for ensuring accurate billing of Consumer Insurance and Protection Products supported across Card, Deposit and Mortgage channels including customer complaints* Evaluated key control metrics to ensure effective oversight as part of the Risk Control Framework annual refresh process* Accountable for proactively managing risk in accordance with the Bank of America Risk Framework
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Vp Business Controls ManagerBank Of America Apr 2014 - Oct 2017Charlotte, North Carolina Area* Managed a team of 5 associates responsible for identifying control gaps in the Consumer Insurance Mortgage channel and implementing controls to close operational gaps while ensuring a positive customer experience* Designed, documented and effectively implemented 75 controls to proactively identify or prevent compliance or operational risk for the Consumer Insurance Mortgage billing processes* Prepared documentation for the tracking, monitoring and escalation of risk related issues to Senior Management* Responsible for managing and mitigating the mortgage billing risk of Third Party Providers
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Vp Group Operations ManagerBanc Of America Insurance Services, Inc Apr 2011 - Apr 2014Charlotte, Nc* Managed a team of 50 associates across Fulfillment, Customer Service and Operations * Maximized profitability and improved retention by leveraging strategic alliances with cross-functional teams and business units to utilize all available resources.* Streamlined operational processes and inspired teams to focus on expense ratio improvement* Developed strategies and updated procedures to favorably position business to capitalize on emerging customer and market needs* Ensured full regulatory compliance with federal, state and company policies, procedures and regulations.
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Compliance / Operational Risk ManagerBank Of America Jan 2006 - Apr 2011Charlotte Nc* Responsible for Operational Risk Management of the Insurance Services Group including oversight of Banc of America Insurance Services Inc. (BAISI)* Conducted risk assessments of the Front Line Unit to identify, report and escalate issues and control enhancements* Identified and implemented process controls to mitigate risk the may result in non-compliance with regulations
Colleen Hennessey Skills
Colleen Hennessey Education Details
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Business Administration And Management, General
Frequently Asked Questions about Colleen Hennessey
What company does Colleen Hennessey work for?
Colleen Hennessey works for Jenius Bank
What is Colleen Hennessey's role at the current company?
Colleen Hennessey's current role is Deposits Control Manager at Jenius Bank.
What is Colleen Hennessey's email address?
Colleen Hennessey's email address is co****@****saa.com
What schools did Colleen Hennessey attend?
Colleen Hennessey attended University Of Tampa.
What skills is Colleen Hennessey known for?
Colleen Hennessey has skills like Escalation, Risk Management, Team Management, Empower, Strategy.
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Colleen Hennessey
Business Consulting Services That Are Data-Driven To Optimize Processes, Technology And People, Thus Enabling Organizations To Operate More Efficiency, Leverage Opportunities And Reach Critical Objectives.New York, Ny -
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