At the heart of everything I do is the person behind the benefit—the member navigating their health, the caregiver offering support, the patient seeking care, and the provider enabling that care. I believe healthcare can and should make a meaningful difference in people’s lives by creating seamless, efficient, and impactful systems for all stakeholders.I specialize in aligning people, processes, and technology to drive transformation that matters. As a systems thinker and collaborative leader, I balance strategic vision with hands-on execution. Whether guiding teams through complex change or working alongside them, I aim to create innovative solutions that improve outcomes and deliver real value.I’m known for inspiring, connecting, and driving results. A natural change agent and thought leader, I thrive on turning big ideas into actionable plans—and seeing them through to delivery. Focused on authenticity and collaboration, I leave healthcare systems better than I found them, empowering teams and improving lives.While my career is rooted in healthcare, my skills are applicable across industries and organizations. My ability to think holistically, connect strategy to execution, and lead teams through transformation makes me effective in any environment navigating complexity and change. I excel at solving big challenges, fostering collaboration, and building systems that deliver meaningful results for people and businesses.Transforming Operations from Build to Scale | Product Development• Scaled product/ops for UHG’s Individual Health Record (Optum Labs R&D), enabling the creation of 50M+ IHRs for 36M members and 1M+ clinicians. Improved speed to market (10x) and value delivery through an updated Agile approach, driving NPS of 56 and site satisfaction of 70% with a team of 150.Strategic Management | Hands-On Leadership• Team lead to repair Healthcare.gov within 30 days, coordinating FTEs & 50+ vendors to address 800+ defects on a 48-hour release cadence. Delivered daily tech-to-press translations; created weekly metrics/status reports for senior White House staff.Enterprise Consumer Engagement & Digital Products• Led redesign and launch of Optum’s Health and Wellness platform and UHC’s Provider Search and Cost Transparency tools, serving 36M+ members. Member satisfaction doubled, achieved 15% cost reduction.Transformational Leadership• Spearheaded redesign of customer service operating model: 20% reduction in administrative costs; consolidated real estate, streamlined processes, and the creation of a Network Operations Center (NOC).