Pixl Media Services offers assistance, design, and production planning, and contracts with global suppliers of marketing products to assist corporate clients in their marketing needs.I am a liaison between our customers and national/international suppliers. Internally, I ensure accuracy of invoicing, billing, and credit card transactions. I work directly with clients to help them plan for their purchase and design marketing details. Externally, I work with multiple vendors and monitor the logistics of freight companies and deliveries. I juggle many accounts at one time with hard deadlines. I resolve customer complaints and troubleshoot shipping logistics. I implement website pricing updates, product lists, and text copy, and create original blog content. ▶ EXPERIENCE SNAPSHOT: Project Oversight | Staff Training | Office Management | Customer Service | Sales | Product Design | e-Commerce | Logistics | International Work | Production Planning | Website Updates▶ACCOMPLISHMENTS:Stand in as needed to keep business operations smooth: Handle problems, monitor website and work with IT for product and pricing updates, advise on discounts, and expedite customer correspondence. Train staff to handle customer inquiries, quotes, and proof creation, and in use of Salesforce.Organized companywide roster of standard responses to customer inquiries.Created detailed training material for new staff.Juggle correspondence from numerous sources demanding high-paced turnaround time related to incoming orders, proof approval, customer service, payment notification, domestic and international suppliers, payments, and invoices.

Alliance Data is a national provider of integrated credit and marketing services including private label, co-branded, and commercial credit card programs.Within one year of joining the company, I was promoted to specifically handle J Crew customer calls affecting credit card services. I assisted clients by handling 30-60 calls per day.