Colleen Mcdevitt Email & Phone Number

Santa Monica, Ca, Us

San Francisco, California, Us

*Acquired Zipwhip•Championed efficient contract adjustments (upsells, downsells) for a new book of business worth over 1M ARR by coordinating the process.• Empowered achievement of SLAs by monitoring response times and request volume via reports and dashboards.• Enabled communication of key dates for software shutdown to customers by creating in-app notifications, achieving ~30% click-through rate for webinars.• Maximized efficiency of the software transition and empowered smooth customer experience throughout the process by co-hosting webinars with strategic vendors.

Seattle, Washington, Us

• Facilitated integration of recurring digital touchpoints for a designated customer base by leveraging meaningful customer insights and partnering with Marketing and Customer Success leaders.• Pivoted strong adoption and ongoing engagement throughout the customer’s first 30 days of service by leveraging strong industry expertise and serving as Zipwhip’s Subject Matter Expert.• Streamlined operational efficiency and boosted collaboration across the organization by creating a Smartsheet dashboard entailing all information customers needed to provide for smooth software running.

Seattle, Washington, Us

• Enabled smooth transition of 700+ existing customers to a new user interface by creating the communication and training plan through leveraging marketing emails and in-app notifications to all impacted accounts.• Streamlined the transition process by ensuring all Support content on the new interface was available.• Maintained a real-time dashboard of transitioned accounts.• Addressed clients’ requests and suggestions timely and efficiently by monitoring feedback on the new interface and closely collaborating with the Product team, presenting feedback and project progress weekly to leadership.

Seattle, Washington, Us

• Maximized customer retention by conducting video training sessions, including remote, onsite, and webinars.• Championed adoption of enterprise-level customers by analyzing product usage data and devising effective strategies.• Identified and mitigated potential client accounts churn risk by clearly understanding customer goals and closely cooperating with Account Management.

Seattle, Washington, Us

• Built strong customer relations by serving as the first point of contact for both Enterprise and SMB customers.• Ensured documentation accuracy and completeness by creating and regularly updating support documents.• Fulfilled SLA standards through timely and efficient responses.

Seattle, Wa, Us

•Serve as a hub of the registrar’s office to schedule room assignments for the School of Medicine, Dentistry, and other Health Sciences divisions. • Managed the work of two FT EEs and six PT students positions. • Add, change, and removed courses from the University Time Schedule.

Seattle, Wa, Us

• All aspects of managing logistics and bookings for 100+ classrooms and event spaces, billing, equipment, client relations. • Recipient of the peer/colleague nominated “Positive Culture Impact” and “Unifier” awards.

Bachelor Of Arts (B.A.), Communication, General

Education record