I oversee a portfolio of 60 clients and an $88M budget across New England and upstate New York. I mentor six direct and 50 indirect managers, supporting over 3500 frontline staff. My role involves developing creative client solutions, authoring sizable proposals, and providing individualized playbooks for each client. I design innovative strategies in amenity services to enhance the employee experience, engagement, retention, and new talent acquisition. Beat 2022 target profit by $1.5M by devising and employing new strategic service models based on various client types (manufacturers, engineers, lawyers, pharmaceutical entities, and the government). Boosted win rate by 30% after crafting a reimagined solution strategy geared toward flexibility and targeting a diverse portfolio of clients and needs. Negotiated a $10M, ten-year account extension yielding 14% gross profit. Expertly negotiated contracts by utilizing creative ideas in workplace experience, innovation, and regional depth as selling points for large and small ($2-5M range) deals.  Partners effectively with stakeholders and strategic partners to improve customer service, identify issues, and spearhead successful cross-functional outcomes. Recruits skilled talent, providing training and career pathing, ensuring smooth succession. Ensures an inclusive environment, establishes clear expectations, and provides timely feedback. Serves as National Account Management Lead, ensuring 15-location alignment and consistency for a government contractor. Functions as Transition Lead for new accounts, mobilizing on-site transformation, collaborating with project leads for Construction, Procurement, Client Liaison, Designer, and Architects to meet established timelines. Launches a Boston region commissary model, including processes, systems, and guidelines to offer a flexible client experience.

I managed 16 accounts, including three multi-site nationwide accounts, with $21M in revenue and 35 reports. I drove innovative food programs and trends to businesses in finance and pharma, elevating the entire food experience. Awarded the Best Supplier Award for creativity during COVID-19, launching a new application to assure buyers that desired goods were in stock, providing a critical service for the client workforce. Despite Covid’s economic downturn, retained profitability and 100% of clients and contracts by creatively negotiating management fees. Directed all account activities, including financial performance, client retention, business growth, and employee training and development. Negotiated three add-on business extensions of $2.5M without employing the RFP process, assisted with design and menu, and negotiated financial terms. Collaborated effectively with account leads, cross-functional stakeholders, and on-site team members and guaranteed the meeting of contract commitments, such as financial stewardship, innovation, sustainability, and risk mitigation. Spearheaded the Dana-Farber satellite renovation, partnering with architects, engineers, and builders to construct a new café, coffee bar, and patient pantry.

I was promoted to this short-term assignment for the recognized ability to support multiple clients simultaneously at various locations. I managed four accounts, adding $7M in revenue. I aided the on-site team and offered expertise in marketing, culinary solutions, and continuous improvement. I presented quarterly business review meetings to clients, assisted with growth, and provided remote planning for multiple new business acquisitions, staff recruitment, systems setup, management training, and menu development.

I moved from the State Street position to the Dana Farber Cancer Institute, managing a staff of 28 frontline employees and 10 managers and supervisors. I directed a retail location, satellite coffee bar, catering, and patient food program. Created a sustainable healthy food program, employed out-of-the-box thinking, redesigned the workspace into an attractive area, and fostered a climate of interaction, working with a diverse workforce speaking eight different languages. Delivered a 20% ($1.2M) sales growth as part of $6M gross revenue, mainly due to creating a positive environment and an engaging “work journey.”  Recognized individual employee skills, groomed individuals for roles of increased responsibility, addressed employee fears and concerns, and promoted to roles best suited to individual skills; mentored one employee who became senior retail manager in a key account. Commended for maintaining a work environment where employees can learn without fear of retribution, grow, and successfully elevate their status within the company. Developed a location platform enabling employees to hone and develop advanced job skills, subsequently creating multiple promotion opportunities. Contributed a 22% sales increase after launching a new catering menu with upscale and cost-conscious food events. Facilitated a 5% YOY topline sales growth after streamlining operations to drive efficiency.