Colleen P. Email and Phone Number

- Executed projects benefitting Customer Care and our Medical Segment- Developed catalog of scalable service offerings, on behalf of the PMO Center of Excellence, to expand services and capabilities benefitting business, as well as IT projects

- Led SAP enhancement pack upgrade, coordinating activites across internal teams and vendor partners to upgrade SIX environments, completing the planning and execution within five months.- Led joint Customer Care and Medical Segment initiative to drive MIX by leading gamification, product of the week and other initiatives to improve visibility to branded products. These initiatives help reduce cost for our customers and drive profitability for our business.- Responsible for collaboration and execution across all levels of the organanization, including working directly with Senior Leadership throughout the project lifecycle.

- Led the planning and execution of R&M contract renewals for multi-million dollar IT portfolio, including planned and unplanned spend, as well as Mergers and Acquisitions integration.- Responsible for the active management of incremental demand to IT portfolio to ensure budgets remained aligned across fiscal years.- Developed an amortization schedule and spend verification model as inputs into the overall IT budget planning process, specific to the IT project portfolio.- Responsible for ensuring the Chief Information Officer and Executive Leadership Team were kept informed of progress by developing and implementing enhanced reporting capabilities.

- Acted as Subject Matter Expert for enterprise-wide Kronos time and attendance implementation project.- Led run activities associated with payroll file preparation, as well as provided 24/7 support for Kronos.- Led Taleo integration activities associated with corporate-wide initiative to re-class and reorganize job descriptions, job families, and job templates used for all open and replacement job postings.- Assisted in a support role by assisting with integration activities to ensure HR data accuracy and integrity, as well as resolving outstanding issues on a monthly basis.

•Was responsible for pulling ITG labor summaries and updating project budgets for 5 projects•Gathered data and prepared updates for Project Status Reports for multiple projects managed within the team•Maintained,updated and distributed the Program/Portfolio view of projects managed by the Director of the team

•Assigned to two high-visibility projects within Enterprise IT/Enterprise Business Solutions as part of the internship program•Was responsible for conducting meetings with both Med and Pharma IT Leaders in order to understand impacts of Contact Center systems and applications in the event of a disaster•Prepared a decision matrix to assist in selecting the best Contact Center disaster recovery strategy based on the expected availability of approximately 50 applications•Gathered information across the plan, build, and run teams within Office of Customer Experience (OCE) to produce a monthly scorecard for the OCE Management Team

This is a prestigious program at Ohio University that taught me a lot about professionalism and networking while "selling yourself" and your products. I received my Professional Sales Certificate after completing 28 hours of required coursework and a 300+ hour internship relating to sales.