Colleen Palmer Email and Phone Number

With 20+ years of experience in the hospitality industry, I am a seasoned professional who can manage hotel operations, drive sales and revenue growth, and ensure guest satisfaction and quality standards. I have a strong background in travel and tourism, and a passion for creating memorable experiences for customers and staff alike.As the General Manager at Hampton Inn by Hilton for over a year, I led a team of dedicated staff who delivered exceptional service and innovation. I oversaw all aspects of hotel operations, including sales, marketing, revenue management, guest satisfaction, and quality assurance. I successfully increased revenue, occupancy, and customer loyalty by managing group sales, local negotiated rates, and meetings for various clients and events. I also demonstrated skills in budgeting, forecasting, staff training, and problem-solving. My goal was to create a positive and productive work environment that fostered growth, excellence, and collaboration.