Increased gross sales by 30% and decreased labor costs while maintaining high morale and top employee performance.Implemented effective processes and standardsManaging customer service and ensuring customer retention across all departments. Provide leadership for the entire organization by identifying opportunities and addressing potential problems early so that business remained unaffected.

Working as a, I proficiently developed and implemented effective strategies, resulting in restoring and improving youth engagement in the program by 30% against the set target of 20% participation upon reopening after COVID-19 closures and limitations.The values delivered during this role have included the following:• Met 100% of budgeted programming revenue 60 days earlier than expected.• Established robust professional relations with community partners and schools to effectively market mutual initiatives and programming to assist the executive director in building a new board of directors.• Boosted youth engagement by introducing new onboarding strategies for staff, volunteers, and program participants.

In my capacity as Wellness Director, I was responsible for leading full recruiting cycle, including interviewing, selecting, and training of employees and volunteers across wellness and group exercise department. Also, I valued as key contributor to the people well-being improvement for both at corporate and public community environments. With my critical and analytical thinking abilities, I can quickly evaluate the situation and find effective solutions to deal with the challenge. I streamlined end-to-end operation and improved staff engagement to simultaneously manage a caseload of over 50 members.The achievements from this role were:• Secured over $300K through "WHY IT MATTERS" annual campaign by directing the team and empowering members as well as campaigners to assist in branch mission.• Tracked staff performance and implemented corrective actions to meet organizational core mission.

During my stint here, I supported successful delivery of large-scale programs by managing all invoices, waivers, and additional paperwork for both Cherokee Outdoor and G. Cecil Pruett YMCA's.The contributions from this role were:• Ensured seamless running of program operations while managing all participant communication via email, and other communication avenues for sports and camp departments.• Successfully fundraised over $10K for annual campaign while working as a part-time employee.

- Handles all camp registrations for both the Cherokee Outdoor and G. Cecil Pruett YMCA locations.- Executes all parent communication including emails, phone calls, social media, Remind 101, etc. - Assists Unit Leaders with staff paperwork, scheduling and creating rosters for each program.

Worked with fellow servers and hosts to give customer service. Trains future hosts and servers. Fully trained in different positions such as server, host, and working with kitchen while in the expo position. Worked from March 2012 - May 2015 and began again in September 2017.

Managed high-value portfolio of clients across the country with focus on improving customer experience. Coordinated all scheduled service activities within assigned portfolios including both area and national customers. Engaged with local service providers to resolve any challenges or obstacles in meeting the customer’s needs Delivered expert advice to local service providers and sales associates for world-class customer service.• Maximized customer satisfaction level by proactively addressing queries of fountain customers regarding all non-reactive fountain requests and resolving complex issues.• Consulted as an SME on the developments of improved IT platform to support scheduled service activities.

Lead and participate in activities for campers in the middle school age group. Monitor camper behavior and use appropriate discipline, if needed. Maintain a safe and clean environment for all campers and fellow counselors.