Women's and Children's Institute

MD Anderson Cancer Center at Cooper

• Create and support high-level relationships with regional health systems and oncology services leadership to ensure their understanding of the ACS’s role in serving cancer patients and families. • Lead and oversee regional work program related to survivorship and ensures the region aligns its strategies and resources to measurably improve the Quality of Life of those living with cancer, with particular emphasis on reaching the underserved • Implement the recruitment, development and retention strategy of volunteer navigator program to ensure effective presence in priority and emerging systems • Maintain high-level community presence to enhance ACS’s credibility and the community understanding of our role and capacity • Provide resource navigation and psychosocial support to cancer patients & their families • Training and supervision of Patient & Family Services Manager• Represent mission delivery department at Board of Advisors meetings

• Program management of Support Groups, Peer Support Program, Community and Professional Education and Back to School Program• Created and support high-level relationships with regional health systems and oncology services leadership to ensure their understanding of the LLS’s role in serving cancer patients and families • Served as chapter’s Lead Mission Officer for education programs, community health presentations, and special events • Managed chapter-based Patient Financial Aid program and provide comprehensive referrals for additional financial assistance • Managed department budget, including program support and research through grant writing to corporations and foundations • Hiring, training and supervision of patient services coordinator • Managed departmental initiatives to improve service delivery to underserved populations • Managed department’s online and print marketing program, including newsletters and press releases • Manage chapter’s volunteer program, including triaging & interviewing new volunteers, managing volunteer content online, and planning annual recognition event • Supported national public policy initiatives through legislator meetings and advocate recruitment • Offered assessment and psychosocial support to patients and family members• Represent mission delivery department at Board of Advisors meetings

Provide psychoeducational assessments, including I.Q. testing and screening for ADD/ADHD

• Provided customer retention through relationship management • Provided individual consultation with and on-site training for corporate clients regarding improving workplace dynamics, employee relations, supervisory skills and effective use of EAP benefits • Created targeted marketing, wellness and technical publications

• Telephonic assessment, counseling, crisis intervention, and triage; on-call rotation • Provided on-site seminars and benefits presentations to corporate clients • Streamlined provider referral database and assisted with new-hire orientation

• Completed telephonic intake, provider referral and telephonic counseling for members • Provided training to new-hires and existing employees

• Managed unit of fourteen adults with developmental disabilities and emotional difficulties • Hiring, training and supervision of residential staff • Supervision of entire campus on assigned weekends

• Provided individual, group, family therapy to adolescents in a residential treatment facility • Crisis intervention and weekend unit supervision

• Provided individual, group and family counseling for victims and their significant others • Provided victim accompaniment throughout hospital, police and legal procedures; on-call rotation • Conducted community education and volunteer training