• Created and led a multilingual training and certificate program for customers from 55 countries covering Varonis products that reseller partners and internal staff also benefited from• Managed a team of 4 trainers in 3 locations, ensuring the best training delivery to 2000+ companies with a satisfaction score of 90% Above Average or Excellent• Collaborated with sales, customer success, and customer support to promote customer training to ensure renewals and new business• Created and maintained training labs trainers used via Azure• Implemented an on-demand learning option for 30 topics for end users• Analyzed feedback, live instructor attendance, and on-demand usage to improve class offerings• Guided others to practice respect and demonstrate open communication

• Deployed and troubleshot Varonis products in customer environments• Effectively used Varonis products to remediate access permissions in customer environments• Educated customers virtually, in classrooms and onsite, on the Varonis products, security best practices, and remediation• Trained and mentored new hires on Varonis products and best practices

• Technical expert for HotelEXPERT installing program and upgrades• Analyzed client's use of software and implemented efficient solutions to specific needs• Streamlined and delivered sales presentations• Constructed training standards for HotelEXPERT• Involved with critical decisions for software improvements and upgraded• Built client relationships through training and support• Established the use of Salesforce.com for support ticket tracking, information sharing, and support solutions• Created documentation for the use of HotelEXPERT

• Supported location of 5,000 people via in-person help desk and remotely• Troubleshot and resolved software applications, network configurations, operating systems, and hardware/peripheral issues in a timely fashion• Tested and called in PCs for repair• Contributed knowledge base documents for national use• Developed and presented Technical Tips and Tricks presentation to the Women Partners Group

• Liaison between National Asset Management group and NYC regional Asset Managers• Improved on-time lease return rate from 60% to 90% for the NY region• Trained colleagues how to use asset tracking software and company processes• Led team in remediation of wireless card upgrade of 100 Partners• Presented 8 new hire classes• Trained Partners one on one in technology tips and tricks

• Aided customers through their PC lease replacement process• Coordinated and prepared Third Party Review PCs• Tested, maintained, and programmed upgraded features for scheduling database• Coached new Asset Managers on roles, responsibilities, and asset-tracking software

• Provided remote and on-site technical support for over 65 worldwide hotel chains, including Four Seasons, Hyatt, and Hilton• Successfully installed software in over 15 worldwide hotel chains• Upgraded software and databases for over 30 worldwide hotel chains• Managed and trained new internal employees• Trained and educated groups of technical and non-technical users• Was the primary liaison between the sales management team and program development staff

Quick service employee at Pizzafari, at Disney Animal Kingdom