Colleen Hafencher Email & Phone Number

Radiation and Supportive Oncology Administrator

Rush Radiosurgery

• Develops and executes an overall Market Strategy Plan inclusive of Physician education/relationships, community outreach, media and public relations. Assures the strategic planning efforts actively promote coordination and collaboration across the continuum of hospital and physician services. • Manages all operational aspects of the Truebeam Radiotherapy system, including but not limited to regulatory compliance, program planning and implementation, patient satisfaction, equipment and software management, electronic chart auditing, reimbursement of patient services, community outreach and management of the referral data base. • Analyzes marketed account referral patterns; monitors variances/trends associated with existing referral base, works with operational management to determine possible causes for changes in referral patterns; provides accurate volume forecast.• Identifies specific “high risk” demographics and implements targeted community outreach programs such as territory-level educational campaigns (lunch and learns, etc.), healthcare fairs and other events to promote consumer awareness.• Cultivates strong relationships with top strategic referrers to increase volume; identifies key customer drivers; ensuring that service needs are met and implement changes as needed to improve services to patients as well as professional relationships with members of the partnership.

Chicago, Illinois

-Responsible for overseeing and maintaining Commission on Cancer accreditation standards through the American College of Surgeons.-Direct supervisor of the outpatient Infusion Center, staffing, budget and growth-Direct supervisor for supportive and clinical navigation -Program development focusing specifically on distress screening, access to care and survivorship care plans.-Grant writing and collaborative involvement with community organizations.- Principal Investigator over multiple grants and grant management-Direct social service engagement with Oncology patients.

Department Of Clinical Oncology

As the outpatient social worker for Clinical Oncology at Mercy Hospital, I am focused on engaging with patients and caregivers through the cancer treatment process. Through implementation of the COC's Distress Thermometer and improvements on survivorship care plans, my role will be to reduce cancer care disparities within the Mercy community and increase compliance rates throughout the course of cancer care, into survivorship.

Chicago, Il

Alleviating barriers for cancer patients at various hospitals in Illinois by utilizing agency resources and advocating for patient access to community resources. Other responsibilities include emotional support and brief counseling to patients and caregivers, facilitating a breast cancer support group and traveling to various hospitals to meet with patients and staff.

Rush University Medical Center

Provide direct service to patients undergoing chemo and radiation therapy at Rush University Medical Center through a multidisciplinary approach.

Infectious Diseases

Served as a phlebotomist and patient care technician in the out-patient infectious disease center. Responsibilities included completing requisitions for labs, specimens, and vitals while managing the flow of patients through the clinic.

Evergreen Park, Il

Completed a 650 hour clinical field placement working with the case management department as a discharge planning intern on various inpatient units including general med, oncology, mother baby and hospice.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Msw, Social Work

Activities and Societies: Community Health and Urban Development

Ba, Social Work