Colleen Schell Email & Phone Number

Independence, Oh, Us

Independence, Oh, Us

Independence, Ohio, United States

Costa Mesa, California

Costa Mesa, California

Costa Mesa, California

Provided operational support to Marketing Department and Vice President of MarketingManaged Marketing Operations budget, responsible for yearly budget planning, monthly forecasting, and purchasingImproved department efficiency through continual process improvement

Cleveland, Oh

Responsible for project management, customer service, and creating product presentations.Researched different products to meet customer needs and budgets. Responsible for managing new customers by ensuring proper applications, credit checks, and procedures were followed. Created and managed social media sites.

Huntington Beach, Ca

Achieved ESQI score of 90 through commitment to deliver high levels of customer service daily.Awarded area MVP for sales performance 9 times in the role. Responsible for maintaining business relationships with existing accounts. Promoted from Management Trainee to Management Assistant in July 2010. Created 3 new accounts and increased referrals 20% from existing accounts through marketing efforts. Responsible for making business decisions that affected branch operations.Assisted in training new hires.Continually met and exceeded sales goals.

Santa Ana, Ca - Orange County Airport

Reported directly to Airport Market Manager and Airport Branch Manager.Delivered a high level of customer service daily, handled customer concerns sent directly from corporate office, managed corporate account rentals and special requests. Worked with over 45 employees entering the airport operation in development by teaching and training best practices, created daily reports to track employee sales, recorded HR and attendance, and created and maintained schedule.Created culture for development and growth by assisting managers in writing employee reviews, setting goals/expectations and following up with employee progress. Responsible for training and developing all level employees on best practices and procedures, created training presentation that is still currently used.Reviewed customer records to ensure vehicles returned on time and customers were current on payments.Proactively managed all possible conversion rentals by working with Risk Management and Sheriff’s Department if necessary. Created and executed processes to improve airport fleet operations, increase revenue and reduced risks. Oversaw cash flow, maintained balancing log and delivered deposits to bank on daily basis.Maintained a high level of organization in an ever changing, fast paced work environment.