Colleen Simon Email and Phone Number

A restaurant group with 23 locations in North Carolina, South Carolina, and Georgia, eight concepts, and 1,200 staff. Lead the daily operations of all eight brands. Collaborate with the senior leadership team to help control costs and spending while implementing systems, procedures, and functions to grow bottom-line profitability.BUDGET MANAGEMENT / COST CONTROL➢ Substantial savings realized by managing the integration of new POS and payroll onboarding systems for all units… Show more A restaurant group with 23 locations in North Carolina, South Carolina, and Georgia, eight concepts, and 1,200 staff. Lead the daily operations of all eight brands. Collaborate with the senior leadership team to help control costs and spending while implementing systems, procedures, and functions to grow bottom-line profitability.BUDGET MANAGEMENT / COST CONTROL➢ Substantial savings realized by managing the integration of new POS and payroll onboarding systems for all units as well as managing a menu engineering project.➢ Contributed to a deeper understanding of the inventory system for the directors by leading the team to create an inventory item database engineered to produce an actual versus theoretical cost and by training the team of directors on the inventory platform.➢ Spearheaded the project to streamline operations by attaching a recipe to each menu item in the database to manage costs down between 2% and 4% with a delta of less than .3% on actual versus theoretical inventory.➢ $599,605 in compensation savings attained by implementing an employee meal program across all locations to reduce the comp line 77.9% in this area.MULTISITE OPERATIONS MANAGEMENT ➢ $511,000 in additional revenue and 1.8% COGS reduction achieved by overseeing the operations of all locations through the establishment of budgets and operating goals with the regional directors.➢ Collaborated with the executive management team to migrate to a new POS system to help gain a competitive edge using the reporting and analytics provided by the new platform.➢ Pioneered the chief operating officer role by securing the respect and buy-in of the executive management staff.➢ 1.74-point drop in comp line percentage of sales realized by ending a program after an analysis showed that loyalty comps failed to drive income as expected. Show less

A restaurant franchisee of Buffalo Wild Wings with 20 locations in the NYC Metro area employing 1,350+ employees.Oversaw three regional managers that managed six to seven restaurant locations based on geography. Directed the recruitment and retention efforts for all salaried managers. Drove daily operations and profitability for 20 units.ORGANIZATIONAL DEVELOPMENT / CHANGE MANAGEMENT➢ $13,495 in annual bonus and $6,775 per year for managers gained by producing same-store… Show more A restaurant franchisee of Buffalo Wild Wings with 20 locations in the NYC Metro area employing 1,350+ employees.Oversaw three regional managers that managed six to seven restaurant locations based on geography. Directed the recruitment and retention efforts for all salaried managers. Drove daily operations and profitability for 20 units.ORGANIZATIONAL DEVELOPMENT / CHANGE MANAGEMENT➢ $13,495 in annual bonus and $6,775 per year for managers gained by producing same-store sales and bottom-line profitability through the setting of challenging, yet obtainable budget goals.➢ 20% more in sales in urban versus suburban locations accomplished by opening ten units in an urban demographic while understanding the need for community inclusion in diverse geographic and demographic markets.➢ Produced unit and staff growth by mentoring multiple general managers into multi-unit management roles.➢ 16% to 17.5% in average hourly labor expenses hit while continuing to generate profits by integrating a new scheduling system that allowed the entry of forecasted and budgeted sales into a labor matrix enabling proactive scheduling to needs during rising labor increases faced in the NYC Metro area market. LABOR PLANNING AND BUDGETING➢ Certified more than 25 managers as training general managers and eight of 20 units into franchise training locations to encourage self-sufficiency in team training.➢ Built a management farm team to use managers at different locations by utilizing budgeting and labor plans that included identifying key personnel for future unit openings and keeping salaries at or below 6% on the P&L.➢ Drove the project management of the migration to new POS, inventory control, and payroll systems, each completed within budget and the originally scheduled dates of execution. Show less

Managed training, personnel, leadership as well as strategy and development. Led new unit openings, recruitment, manager training, and the hourly staff. Partnered with IT and human resources and helped allocate talent to teams.➢ $2,900 saved per person retained and 25% and less turnover in the best performing units realized by using the payroll system to track turnover and giving an assessment test to all employees prior to hire.➢ Worked to onboard a payroll vendor, partnered with… Show more Managed training, personnel, leadership as well as strategy and development. Led new unit openings, recruitment, manager training, and the hourly staff. Partnered with IT and human resources and helped allocate talent to teams.➢ $2,900 saved per person retained and 25% and less turnover in the best performing units realized by using the payroll system to track turnover and giving an assessment test to all employees prior to hire.➢ Worked to onboard a payroll vendor, partnered with the controller to implement a platform, launched the on-boarding and file management system, and set up compliance reporting in each unit.➢ Guided managers through compliance at the store level by ensuring the creation of an SOP to roll out changes and conducting a class on the implementation of new policies and systems to track adherence to labor laws.➢ Achieved a better quality of life for the staff by implementing a plan to improve the work-life balance of the teams. Show less

Responsible for implementation of all training programs across this franchise, whose locations total 16 of the projected 26. Gained experience in facilitating two out of market New Restaurant Openings, one International opening and eight in market New Restaurant Openings. Responsible for implementing training programs from corporate Buffalo Wild Wings to the franchise level as well as creating and implementing new internal training programs. Oversee all new Manager training, 130+ internal… Show more Responsible for implementation of all training programs across this franchise, whose locations total 16 of the projected 26. Gained experience in facilitating two out of market New Restaurant Openings, one International opening and eight in market New Restaurant Openings. Responsible for implementing training programs from corporate Buffalo Wild Wings to the franchise level as well as creating and implementing new internal training programs. Oversee all new Manager training, 130+ internal trainers at the non-exempt level as well as follow up on orientation/new hire training for all exempt and non-exempt employees franchise wide. Responsible for quarterly manager training meetings to include certifications required at the state level. Brand ambassador for Buffalo Wild Wings with experience in teaching the importance of brand recognition. Show less

Responsible for overseeing day to day operations in the restaurant. Directly responsible for cost controlled centers in both kitchen and bar, maintaining control of inventory and ordering. Hourly training and scheduling as well as controlling turnover. Worked closely with management team to provide excellent hospitality while maintaining all standards set within Franchise.