In my role as Product Owner NPP I was able to use my detailed understanding gained from previously representing ANZ as their NPP Industry Representative on the Operations Forum. I took with me the a number of objectives;1. Ensure that everything we did was compliant with all NPPA Obligations and Procedures.2. ANZ optimised the customer opportunities which came with NPP.I have been responsible for the last 2 Major Releases, which have both been successful and implemented with no customer disruption.I have worked closely with stakeholders across ANZ to deliver on priorities and to maintain a refined backlog.Along with ongoing NPP delivery, I have also been key in the development the requirements and solution to deliver Mandated Payment Services. I have an in-depth knowledge of Mandate, Payment Initiation and the various enquiry types. Along with the the Product Owner Role for NPP and MPS I have also taken the opportunity to extend my skills to be the MPS Initiative Lead, this has introduced me to a more detailed level of planning and financials, along with providing guidance and support to the MPS Project Team.

In the last 2 years as the NPP Product Owner I have been responsible for delivering the NPP Mandatory releases along with building out ANZ's NPP customer solution, which included enabling offsystem BSB's to be enabled to receive NPP Payments. This has given me the opportunity to work across all ANZ segments, from Retail to Institutional including ANZ's Appointer solution. Most recently I have been the Product Owner responsible for Mandated Payment Services (MPS). This has involved learning about the MPS by reading all Industry documents and then simplifying the requirements and presenting them in consumable packages back to various stakeholders across ANZ. I have taken the lead in prioritizing ANZ development to ensure that we can meet Industry timelines.

As a Banking Services Product Owner I have been given the opportunity to be a member of 2 Squads with responsibility to deliver a Batch Processing solution and services which support Inward and Outward Cross Border processing. In addition to managing the Squad backlogs my contribution to both squads was to share my extensive knowledge of Domestic and International processing while ensuring that we remained focussed on the business outcome and deliver an exceptional customer experience. This was key in particular in the case of Batch Processing as the majority of the Squad was located in Bengaluru.As a Product Owner I also took responsibility for breaking Features into EPICs and then elaborating the EPICs to ensure that User Stories could successfully be refined, in doing this I ensured that the end to end process was considered again focussing on the business outcome and not just a single EPIC.

Managed the Payments Transformation Portfolio. Leveraging my experience in the Payments Domain I perform the initial assessment of the initiative and determine whether there is sufficient information and to which Payments Domain it aligns.I work closely with Domain Owners to translate the accepted initiatives into Scope Items which are then prioritised at a Program Planning Forum which I am responsible for and Chair. I lead the discussion with both business and technology representatives ensuring that each initiative aligns to the ANZ and Payments Strategy and is prioritised. In addition to my Portfolio Planning role I took on an additional Product Owner Function. In this Product Owner role I am a member of 2 Squads, 1 located in Melbourne and 1 remotely. I have used my exceptional communication skills to galvanise both squads around a vision and supporting them to successfully deliver customer value.

Provide payments and operational expertise to Payments Transformation Projects to ensure that solutions delivered meet Payment Operations 3 year Strategy and comply with Global Payment Standards and PTP Solution Requirement Principles.Ensure that the integrated design includes all steps in the Payments Value chain and that the location and the performance of each step delivers the optimal outcome for ANZ and the customer, from both a cost to serve and risk reduction.In addition, to being a member of the ANZ New Payment Platform (NPP) project, I represented ANZ in the Industry Operational Working Group (OWG) to define Operational Procedures for the new Clearing Stream.Work across multiple lines of business to ensure output from the NPP OWG aligns with ANZ requirements and visa-versa.In conjunction with NPP analysts ensure that the NPP Stakeholder requirements adequately address operational requirements to meet customer requirements, this includes Alias Management, Enquiries and Investigation and Participant maintenance.Identify and escalate any risks or issues to the PTP Risk Manager for all Payment Transformation Projects.

Lead and inspired a team of payment professionals to deliver quality output for customers while reducing ANZ’s risk, this was achieved by process improvement, working with counterparties to improve message content or simply by ensuring compliance with the documented process.Built a cross trained team of individuals who can actively move between roles subject to volume requirements.Worked closely and collaborate with external stakeholder to deliver on revenue initiatives, balanced revenue increase with cost to deliver the initiative.Ensured all current and new processes which transition or are implemented into Electronic Operations comply with Global Payment Control standards.Business Lead for Audit reviews and met or exceeded prior year Audit rating by ensuring that prior year audit issues are fully remediated and embedded across Electronic Operations.Identified and delivered initiates which improved straight through processing rates (STP) resulting in a reduction operational costs.Drove down error rates and incidents, by strengthening the operational risk and compliance culture by ensuring that teams are aware of the importance of process controls and adherence to the documented process. Undertook root cause analysis to ascertain what actions can be taken to mitigate recurrence. Complied with the Principles and Process of Balance Sheet Ownership and Reconciliations, by ensuring that any Electronic Operations suspense accounts are used for the intended purpose and that any unreconciled items are understood and then cleared in a timely manner. Understood volume and used historical trends to ensure sufficient capacity at all time to meet internal and external Service Level Agreements (SLA’s).

Work to embed a continuous improvement culture by introducing an A3 methodology across Payments and Cash Operations.Developed a new process and implemented a new workflow tool to facilitate Account Opening requests, this involved meeting with subject matter experts to understand the current flow and then build and implement a new process.Developed and implemented a new incident management workflow tool which ensured that a root cause is completed and that the incident is resolved and mitigants implemented to reduce recurrence.

Embed a Risk and Compliance culture into Payments and Cash Operations (PCO) by ensuring that staff is aware and adhere to ANZ and PCO Policies and Procedures.Implement Incident Management throughout PCO and perform root cause analysis on incidents to identify control failures and/or gaps. Communicate findings and recommendations to stakeholders and complete treatment plans to mitigate future incidents.Develop an end to end process to support incident reporting and risk identification, by ensuring that the PCO Risk Register accurately reflects all PCO risks and where controls are not evident develop treatments plans which are completed/tracked and implemented.Facilitate a bi monthly Risk Management Forum with the purpose of escalating new and emerging risks and reassessing the PCO Risk & Compliance Profile in light of incidents and/or change in Policy or procedure.Ensure that PCO controls remain robust throughout off shoring tranches, by developing a risk review process which ensured that processes where adequately reviewed to identify any control weaknesses prior to transition to Manila.