Oversee Development systems to ensure availability for internal and external stakeholders in support of Development activities. Serve as administrator of Raiser's Edge CRM. Serve as lead project manager on all internal and cross-departmental projects regarding data, integrations, and migrations. Maximize Development CRM structure to ensure the health of data conforms to best data practices, and establish and document business rules around the addition of new data and updates to existing data. Share identified trends (upwards and downwards) to inform change in strategy. Consult on response form creation for in-house Development mailings to ensure gifts received are accurately accounted for within fundraising database, and to enable appropriate reporting capabilities. Work with internal stakeholders to identify data appends.Create and run bi-monthly, queries to identify audience segments within Raiser’s Edge for re-engagement consideration and bring to the attention of appropriate fundraisers. Manage fulfillment and accuracy of deliverables. Manage annual budget process with recommendation for new and/or existing development software changes. Ensure weekly, monthly and YTD reconciliation between Raiser’s Edge and Solomon are completed within established timeframe. Oversee all Development audit requirements and ensure agreed upon timelines are met. Oversee pledge process between Development and Finance to support reconciliation between Raiser’s Edge and financial system.

Establish business rules, maintain documentation of data and reporting protocols, assist in the development and implementation of best practices for the management of LFA databases, including the assurance of database policies and procedures, data integrity, data extraction, report customization and analysis. Work in partnership with senior staff and key system users in the Development, Education and Research, Operations, and Marketing departments to ensure coordination and effective interaction between the LCRM and other systems/processes. Establish, direct and oversee the necessary controls and security to protect the database data, including implementation of an ongoing process to monitor and maintain database hygiene.Direct development and implementation of the LCRM Training program and the LCRM staff support function, including internal support and coordination with the Blackbaud support function. Provide support and training in use of the database and fundraising application, including orientation for all new staff and specialized training in response to changing roles, business processes and database functionality. Direct development and roll out of the querying and reporting functions from the data systems for key departments. Develop complex customized reporting solutions for all departments as requested/needed. Establish a reports library, and related procedures to ensure quality control.

Serve as administrator/developer of the Salesforce CRM. Manage the integration of all non-consolidated donor data into the Salesforce CRM, creating a culture of integrated data analysis. Drive adoption of Salesforce CRM for all data-based business needs, including fundraising, event registration/RSVP management, email distribution, financial forecasting, membership program management, and comparison of organizational metrics.Serve as point of contact for all database vendor relationships, including the drafting of contracts and negotiation of renewals. Develop and reinforce policies and procedures regarding the use of the CRM. Maintain knowledge of all enhancements to Salesforce CRM functionality and industry trends regarding best practices. Define, customize and produce reports from Salesforce database, building a personal reputation for accuracy and dependability. Perform regular data hygiene checks.Draft proposals and gift agreements for the establishment of several restricted projects and ensure appropriate appointment. Prepare the presentation of the annual departmental budget, creating budget narratives, fundraising forecasts, and programmatic growth strategies. Develop department standards and procedures for all development activities across the Council.

Serve as the organizational Power User for Convio and suite of Blackbaud products, including Sphere, Raiser’s Edge, Financial Edge and Blackbaud MobilePay. Manage and perform training for all staff in the use of the donor services databases. Analyze performance of all Development databases and make recommendations for improvements and upgrades. Manage administration of gift entry, electronic transfers, telephone donation and in-house donations in donor services database, and ensure appropriate donation acknowledgment. Manage an active portfolio of over 400,000 donors and event participants.Work closely with Finance and Development to ensure income and expenses are tracked appropriately. Work with Development leadership to create moves management program for major donors using database tracking tools and wealth screening software.Perform data analysis of fund performance and giving trends to advise segmentation for direct appeals. Serve as point of contact for all database vendor relationships, including the drafting of contracts and negotiation of renewals. Assist with the preparation of the annual budget, providing revenue- and expense-tracking and reconciliation.

Provided a wide range of campaign support to the Director of Development, Director of Annual Giving and Director of Alumni Relations. Educated and supported Development Office staff and volunteers engaged in prospect research and the campaign. Updated and maintained donor reports and records. Created, maintained and supervised the ongoing cultivation of top prospects through moves management program. Prepared monthly research reports for the Director of Development. Created and maintained extensive library of research dossiers for major prospects by conducting in-depth web and database research. Integrated research results with Development Office databases.

Assisted in the implementation of lease database for client use around the world. Created and maintained electronic and hard copy files for all real estate transactions. Maintained contact with brokers and agents around the world and facilitated international correspondence daily. Assisted in training of employees in the use of Virtual Premise leasing database.Participated in weekly meetings with senior management and real estate staff. Coordinated payment schedules with agents and sellers through a web voucher system. Directly assisted Alliance Director and top management with daily administrative duties. Planned and prepared meetings, events and travel for Alliance Director and top management.