Colleen Vickers Email & Phone Number

Minneapolis, Mn, Us

Brooklyn Park, Mn

Plymouth, Mn

Manager of Corporate Office Support Desk; a team of 3 direct reports supports a fleet of 250 users’ workstations, corporate office printers, cell phones and ipads, and software management. Responsible for all purchasing and procurement of hardware and mobile devices. Coaching and development of direct reports. Creation and improvements of daily processes and procedures.Owner of Retail Store Support; management of outsourced Help Desk vendor. Hold vendor accountable for reporting, maintaining KPI’s and SLA’s, growth and development of process improvements to deliver unmatched customer support (keeping store sales teams off the phone with technical support and on the floor selling and caring for customers). Store telecom and internet management; deployment and management of all telephone and internet lines in up to 500 retail store locations, each with 2 phone lines and 2 internet lines. Maintain ongoing relationships with AT&T, Verizon and T-mobile. Granite and various telecom providers for contract agreements, implementation of new and replacement services, support of current services.Forecast and manage budget for capital and expense costs; a cost center of $2 million per year, including but not limited to monthly telecom charges, software licensing, technician expenses, and outsourced help desk charges. Closely review, allocate and approve all invoicing for this cost center, successfully maintain the approved budget.Handle all project management for projects which fall under Support and Telecom umbrella, including a significant savings project - planning and deployment of new wireless phone system to all stores. The project culminated in annual cost savings of over $250K/year.

Plymouth, Mn

Responsibilities for all projects included creation, maintenance and regular delivery of project plans and updates, provide reliable and unmatched communication regarding project tasks and timelines, lead ongoing project meetings with stakeholders and project team members, management of vendors and motivation of project teams to produce deliverables on time as planned in project calendars, creation of necessary training and install documents and deployment of final products. Key projects include: development and deployment of new POS software to full field of 500 stores (move from outdated Oracle POS to new Aptos POS, which laid a vital foundation for future capabilities in omni-channel business needs), CoStar Real Estate management software (replacement of retired real estate management software and server with configured SAAS application, saving money through server retirement, lower maintenance costs and productivity gains in software efficiencies), Traffic Counter field deployment to 300 retail stores (new traffic counter video system allowing company to gather customer traffic information for use in sales conversion rates), Music player field deployment to all 500 stores (replacement of old c.d. managed music system with streaming music system).

Minneapolis, Mn

Successfully manage day to day project tasks for 60-80 implementation projects at any given time, implementing SPS Commerce Products and Services from close of sale through handoff to customer support. These projects hold a higher executive visibility and stake than Associate PM level projects; often involving large scale implementations lasting up to a year or more. Monitor work-flow requirements to meet timelines and quality expectations for each project, while proactively prioritizing needs and effectively managing both internal and external resources. Create and maintain project work schedules, manage resource allocation, track customer requirements and translate customer requests into project deliverables.

Minneapolis, Mn

Successfully manage day to day project tasks for 45-50 implementation projects at any given time, implementing SPS Commerce Products and Services from close of sale through handoff to customer support. Monitor work-flow requirements to meet timelines and quality expectations for each project, while proactively prioritizing needs and effectively managing both internal and external resources. Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables. From a Consultant perspective, handling the technical implementation responsibilities of testing the customers EDI files in accordance to both their own ERP requirements and the requirements of their respective trading partners. Develop a report with the client as a trusted EDI expert and confidently communicate best practices and file compliance concerns. Also directly handle the set up of the clients connects with the SPS datacenter, testing thoroughly and ensuring quality. Work closely with Business Analyst and Development technical teams for design and build efforts with an Agile Sprint methodology.

Act as main liaison between senior management with sister company’s vendor network and Best Vendors and our mutual customers. Manage and monitor new client site rollout initiative projects; successfully scheduling and overseeing installations of up to 800 new site locations in a given project. Also manage client satisfaction and retention projects involving large national clients. Create and maintain individual contract agreements for each vendor and hold vendors accountable for the contract agreement details, while negotiating timeline expectations for compliance. Build and maintain trusted relationships with both internal and external customers.

Greater Minneapolis-St. Paul Area

Responsibilities include but not limited to: Main liaison for the sister Corporate Vendors network to Best Vendors Management. Organize, launch and manage all new client rollouts, coordinate vending installs and removals, and all launch contracts to the vendors. Launch and track any projects needing action from the vending network through to completion. Field and resolve all escalated service issues from numerous clients and balance their various needs and contractual agreements. Ensure the highest level of customer service possible to the client through prompt response time and thorough attention to detail. Negotiate all requests requiring financial obligation with vendors. Consult on vendor commitments to guarantee service levels above and beyond what is expected by the client while also ensuring effective business for the vendor. Hold vendors accountable to all terms of client contract agreements; both major and minor details. Dispatch disciplinary action when necessary and coordinate transitions when sites must change from one vendor to another; delivering the cancellation notice to the incumbent and ensure all communication is clear for vendors to make an efficient change.