Colleen W. Email and Phone Number

I was nominated onto the Dublin South Health and Wellbeing Branch. This role involves supporting Dublin South union members in any trade union issues and representing members at AGMs/ Trade Union discussions.

I work in the Planning and Performance department within HSE Corporate services. My role is to manage and lead the HSE Board Strategic Scorecard (BSS). The BSS is based off a Balanced Scorecard and is a strategic tool that communicates both key challenges and achievements to senior executive management within the HSE. My role involves system maintenance, internal and external stakeholder engagement and collaboration, system training and support, as well as key strategic analysis of findings each monthly cycle.

I applied to the HSE Gradlink Programme after completing my BA in German and Italian from Trinity College where I was placed in the National Mental Health Office. I provide a high level of HR and administrative support to the National Community Operations Mental Health team. I have gained valuable knowledge and experience on HSE policies, procedures, guidelines and practices by working in the National Mental Health Office and by providing HR and recruitment support nationally to all nine CHO areas. I support the receipt and collation of data for the team, the preparation of correspondence, responses for media queries, GDPR and Freedom of Information (FOI) requests, political representations, briefings, and drafting responses to Parliamentary Questions (PQ’s). A critical priority of the HSE Resourcing Strategy, as set out in HSE National Service Plan 2022 is the implementation of the national recruitment operating model. I support National Recruitment by implementing the new recruitment model, organising and attending national recruitment events, supporting the creation of new Grade Codes and Business cases, creating and submitting Job Specs, submitting and reviewing Job orders and approval to hire forms.I have built long-lasting, professional relationships with co-workers, external stakeholders and service users, which provided me with the skills to combine both my leadership and communication competencies to provide a quality service. Additionally, this experience within the HSE has equipped me with proficient skills in all MS Office systems and HR IT systems such as SAP HR, Sharepoint and EDRMS Therefore.

Offering customers a high level of service; starting conversations with them and helping them pick out gifts, processing deliveries & stock replenishment, merchandising the latest products on shop floor, Operating the online shopify store and dealing with customer complaints and queries. Managing a team of 8-10 staff and focusing on store targets. Screening and onboarding staff memebers

Offering customers a high level of service; starting conversations with them and helping them to create great outfits, processing deliveries & stock replenishment, merchandising the latest garments on the shop floor, working individually and as a team to reach target sales.

Attending and dealing with customers, recovering merchandise and assisting in stock control, visual merchandising, assisting in bridal jewellery consultations, cleaning jewellery, cashier and working as a team and individually to achieve store goals, cashing up till, opening and closing the store, creating daily plans and targets